Sujoy Singh
Kolkata
Summary
Dynamic Store Manager with a proven track record at The Sleep Company, excelling in sales strategy development and KPI management. Passionate about enhancing customer service excellence and operational efficiency, I have successfully trained teams to achieve high performance and fostered a culture of accountability, driving significant revenue growth.
Overview
19
19
years of professional experience
Work History
Store Manager
The Sleep Company
06.2024 - Current
- Focused on achieving and improving key performance metrics including average transaction value, conversion rates, and cross sales to drive overall business success.
- Led store operations with a strong focus on profitability, cost optimization, and revenue growth, consistently maintaining positive EBITDA.
- Managed digital and organic leads at the store to drive customer acquisition, improve conversion rates, and support overall sales growth.
- Developed and implemented sales strategies that achieved revenue targets while enhancing operational efficiency.
- Trained team members on customer service standards and product knowledge to elevate service quality.
- Supervised and motivated staff to enhance productivity and customer satisfaction.
- Conducted timely performance reviews, fostering employee development and accountability.
- Managed all organic and digital leads at store, ensuring timely follow-up to maximize customer engagement.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Ensured compliance with company policies regarding safety, security, and cash handling.
- Performed regular audits of store operations to identify opportunities for improvement.
- Maintained audit parameters for quality assurance, including CCTV, call evaluations, and mystery shopper assessments, achieving standards above 95%.
Store Manager
Idestiny Apple Store
10.2021 - 06.2024
- Inspired the team to create ownership and sales opportunities on the shop floor, converting inquiries into sales and promoting customer loyalty.
- Create, adapt, and implement sales strategies and promotions for new products, updates, and seasons.
- Oversee store operations, such as inventory, sales, and visual merchandising.
- Coordinated induction and training for staff to ensure up-to-date product knowledge and effective sales techniques.
- Maintain accurate records of sales metrics, staff performances, and consumer trends, producing regular reports and delivering them to the management.
- Briefed the team daily on sales forecasts, targets, and budgets.
- Resolved customer queries and issues to improve satisfaction.
- Promote a safe working environment, and ensure adherence to company SOP.
Store Manager
US Polo @ Arvind Brands Ltd
10.2018 - 09.2021
- Monitored store KPIs to identify and address improvement areas.
- Executed and monitored store operating procedures (SOP).
- Executed visual merchandising strategies that aligned with company standards, improving store presentation.
- Provided exceptional customer service to enhance satisfaction.
- Conducted staff briefings to communicate updates. and maintaining the individual performance of every team member.
- Generated a weekly feedback report and analyzed it with the reporting manager.
Sr. Store Manager
Sunglass Hut@ DLF Brands Ltd
08.2016 - 09.2018
- Led daily store operations to ensure smooth customer experiences.
- Managed daily store operations and team activities across all Kolkata locations to optimize performance.
- Supervised staff training programs to improve customer service skills and elevate overall customer experience.
- Trained and supervised staff to enhance team performance and service quality.
- Executed daily store tasks to enhance efficiency and meet KPIs as per company standards.
- Fostered a positive team environment through regular communication and support.
- Monitored inventory levels to ensure product availability for customers.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Implemented visual merchandising strategies to showcase products effectively.
Asst. Store Manager
Mother Care @ DLF Brands Ltd
06.2014 - 08.2016
- Driving and delivering store Key Performance Indicators (KPIs).
- Set individual targets and fostered positive employee relations to boost team productivity.
- Engaged customers actively to understand and address their needs, thereby enhancing overall satisfaction.
- Analyzed Profit and Loss accounts to inform decision-making and support financial performance.
- Aware of all due diligence requirements, such as stock rotation and red alerts.
- Knowledge of all relevant retailing, legal, professional, and ethical requirements.
Fashion Consultant
Alcott @ DLF Brands Ltd
06.2010 - 12.2013
- Assisted customers with product inquiries and complaints, improving overall customer experience.
- Resolved customer complaints through effective communication, enhancing customer satisfaction.
- Educated customers about the features and benefits of the products.
- Followed up with customers post-resolution to confirm satisfaction and foster long-term loyalty.
- Analyzed customer feedback to identify trends or areas of improvement.
Customer Care Associate
Shopper Stop Ltd
03.2008 - 06.2010
- Assisted customers with product inquiries and resolved complaints to enhance customer experience.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Followed up with customers post-resolution to confirm satisfaction and foster loyalty.
- Analyzed customer feedback to identify trends or areas of improvement.
Education
B.com Graduation -
Calcutta University
Kolkata01-2007
Higher secondary -
WBBHSE
01-2004
Skills
- Sales performance analysis
- KPI management
- Operational efficiency
- Performance improvement
- Operations management
- Policy implementation
- Customer relationship management
- Staff training and development
- Team leadership
- Performance metrics evaluation
- Work prioritization
- Customer service excellence
Personal Information
- Title: Retail Professional
- Date of Birth: 1987-10-11
- Nationality: Indian
Language
English, Hindi, Bengali
Hobbies
Playing Soccer and cricket, Bike Riding, Exploring
Timeline
Store Manager
The Sleep Company
06.2024 - Current
Store Manager
Idestiny Apple Store
10.2021 - 06.2024
Store Manager
US Polo @ Arvind Brands Ltd
10.2018 - 09.2021
Sr. Store Manager
Sunglass Hut@ DLF Brands Ltd
08.2016 - 09.2018
Asst. Store Manager
Mother Care @ DLF Brands Ltd
06.2014 - 08.2016
Fashion Consultant
Alcott @ DLF Brands Ltd
06.2010 - 12.2013
Customer Care Associate
Shopper Stop Ltd
03.2008 - 06.2010
B.com Graduation -
Calcutta University
Higher secondary -
WBBHSE