Sukanya Chowdhury
Assistant Manager Administration
Kolkata
Summary
Assistant manager with 19 years of diverse experience, demonstrating consistent advancement in responsibilities. Proficient in administration, adept at multitasking, and prioritizing tasks to address business challenges efficiently. Focused on improving customer service effectiveness through comprehensive understanding of products and services.
Overview
4
4
Languages
18
18
years of professional experience
Work History
Assistant Manager Corporate Travel Management & HR
C K Birla Hospitals
01.2008 - Current
- Facilitated communication between head office and branch operations. Managed daily activities of large administrative team, driving productivity and operational efficiency.
- Oversee efficient daily operations and administrative tasks to ensure smooth functioning.
- Oversee facility management partnerships and office support.
- Supervise and maintain inventory levels and office supplies.
- Enforce strict governance of records documentation and reporting system
- Submit daily and weekly MIS reports along with operational updates to HO
- Identify inefficiencies, address gaps, and proactively propose improvements to team
- Aid HR and finance in overseeing attendance and essential compliance
- Maintain discipline process compliance and accountability within office
- Oversaw administration staff and support team, driving efficiency. Exhibited strong multitasking and prioritization skills. Functioned independently to meet operational objectives.
- Evaluated performance data to drive team effectiveness. Coordinated cross-functional efforts to optimize processes and realize common business goals.
- Develop and maintain strategic relationships with vendors comprising hotels, airlines, transportation providers, and excursion operators to negotiate beneficial terms, achieve competitive pricing, and confirm delivery of superior service.
- Ongoing evaluation of vendor: capabilities and investigation of new alliances to extend portfolio offerings and upgrade overall customer experience
- Engage with marketing and product development teams to pinpoint market opportunities, formulate innovative tour packages, and implement them within the organization.
- Perform consistent product assessments and enhance features based on customer input, market conditions, and evolving trends to sustain tour package's relevance.
- Offer guidance and leadership to team, nurturing environment of excellence, collaboration, and perpetual improvement.
- Execute regular performance evaluations to foster individual and team development
- Develop and sustain robust relationships with HNI and ultra HNI clients by comprehending preferences, anticipating needs, and offering tailored service to surpass expectations.
- Operate as chief contact for client inquiries and feedback, facilitating swift resolutions and maintaining outstanding customer satisfaction.
- Enhanced budget management, decreasing travel costs by 15%
- Designed budget forecast model boosting accuracy by 20%
- Trimmed department expenses by 7lac, reaching a 10% budget surplus.
Education
Post Graduate Diploma - Business Administration
Symbiosis Centre for Distance Learning
01-2026
Bachelor - Hospital Mgmt
GCMS (WBUT)
01-2007
Skills
Organizational management and technology Complex booking coordination Corporate travel management solutions Global distribution systems Booking application proficiency
Negotiation and finance expertise
Problem-solving abilities
Duty of care
Duty of care
supplier management
HR tech proficiency
Adaptability & time management
Timeline
Assistant Manager Corporate Travel Management & HR
C K Birla Hospitals
01.2008 - Current
Bachelor - Hospital Mgmt
GCMS (WBUT)
Post Graduate Diploma - Business Administration
Symbiosis Centre for Distance Learning