Sukanya Das
Bengaluru
Summary
Detail-oriented and seasoned Salesforce QA Lead with over 8.5 years of experience in spearheading quality assurance teams and overseeing comprehensive Salesforce testing initiatives. Demonstrated success in optimizing test processes, enhancing system reliability, and significantly boosting team productivity. Committed to leveraging extensive expertise within a dynamic team environment to uphold the highest standards of quality in Salesforce deployments. A proactive approach to problem-solving and a passion for continuous improvement drive the pursuit of excellence in every project.
Overview
9
9
years of professional experience
7
7
Certifications
Work History
Salesforce QA Lead
Deloitte
06.2021 - Current
- Led a 10-member QA team in planning, designing, and executing testing for user stories across Sprint Testing and System Integration Testing (SIT).
- Served as QA Lead for delivery of 6 complex modules, including mobile app integrations, email communications, alerts, and push notifications across multiple integrated systems.
- Orchestrated System Integration Testing (SIT) by collaborating with cross-functional teams; owned estimation, risk assessment, dependency management, end-to-end patient journey test design, and test execution monitoring/reporting.
- Drove functional, API, mobile, and integration testing, contributing hands-on execution during critical phases as required.
- Built and maintained a comprehensive regression test suite; partnered with the automation team to scale automated regression coverage and reduce manual effort.
- Partnered closely with Product Owners and Business Analysts to finalize requirements, define acceptance criteria, and perform QA capacity planning.
- Mentored junior team members, fostering growth and enhancing team performance.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Supported the team as a Scrum Master, managing capacity and release planning, vendor coordination, execution tracking, delivery metrics (scope vs. capacity), and risk mitigation strategies.
Salesforce Test Analyst
Accenture
05.2017 - 06.2021
- Experience in handling projects in the areas of Functional, Regression, Smoke and Sanity Testing.
- Analysed and reviewed requirement specifications, change requests and high level application design.
- Experience in writing Test Scenarios, Test Cases and analysing Test Results.
- Validated Data security and sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
- Experience in testing implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
- In-depth knowledge of SDLC test life cycle, risk management, and software assurance planning
- Finding, logging and reporting bugs, defects and issues.
- Interaction and Follow-up with project management team throughout the life cycle and bug life cycle till the test closure.
- Written SOQL queries and performed data validation as a part of testing process.
- Experience in Mobile App Testing with Salesforce1 and Skedulo app
- Standardized bug reporting methods for better communication between QA and development teams.
Education
B.Tech -
VSSUT
BurlaClass XII - undefined
KV
SambalpurClass X - undefined
KV
SambalpurSkills
Test strategy development, Test case design
Requirements analysis, Defect Tracking
Agile best practices, Scrum, Kanban
Salesforce CRM, Health Cloud, Sales Cloud, Service Cloud
Data Loader, Data Import Wizard, SOQL
JIRA/Confluence
TestRail/Accelq
Business Analysis skills
Problem solving
Certification
Salesforce Certified Platform Administrator
Timeline
Salesforce QA Lead
Deloitte
06.2021 - Current
Salesforce Test Analyst
Accenture
05.2017 - 06.2021
Class XII - undefined
KV
Class X - undefined
KV
B.Tech -
VSSUT
Awards & Recognition
- 4 Applause Awards (Deloitte) for QA delivery contributions
- 2 Zenith Award (Accenture) — 2018, 2019
- “Women of Substance” award (Accenture, Health & Public Service domain)