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Sukesh Nigam
Summary
Experienced Technical Delivery Leader driving enterprise-scale programs, operational transformation, Business AI, and automation initiatives. Combines a strong software engineering foundation with program and delivery leadership, enabling the successful execution of complex technology solutions and large-scale system modernization. Delivered 60+ Projects, holding 20+ years of experience in a fast-paced environment. Played a major role in ecommerce product development, Mid-Office, Internet Booking Engine, MDM, Back-office, Adobe Commerce, and Payment Gateways. Proven track record of leading cross-functional teams, optimizing operations through automation, and delivering high-impact technology programs that improve reliability, efficiency, and cost effectiveness. Managed $10mn+ revenue with a team size of 150+. Expertise in product management, Domain Expert, e-commerce, ERP, CRM solutions, and API integrations. Highly skilled with RFP, Proposal, and SOW development. Enhanced project efficiency by 20% through cross-functional leadership and strategic communication. Known for end-to-end ownership, strategic problem solving, and managing complex stakeholder environments while consistently delivering measurable business outcomes for both ADM and Managed Service Programs.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Practice Delivery Lead (Director)
LTM (LTI Mindtree)
Noida
09.2021 - Current
- Orchestrated customer acquisition proposal development, improving the accuracy of RFP estimations, and optimizing resource allocations.
- Managed low-code and no-code integration programs, ensuring streamlined processes and efficient collaboration among teams.
- Managed global rollout initiatives across the USA, Canada, Spain, UK, Dubai, Middle East, France, and India, ensuring consistent delivery and adherence to timelines.
- Supervised development of headless websites on Adobe Commerce with seamless payment gateway integration.
- Designed user experiences for frontend portals utilizing Angular/React frameworks for marketplaces
- Initiated, planned, executed, and closed ADM and web technologies projects.
- Led a cross-functional team in technical project management and effective CXO-level communications.
- Addressing Customer Escalation, Hold Meetings with Clients and Internal Management
General Manager - IT Head
Eros Group LLC
Dubai
01.2020 - 08.2020
- Implemented an AWS and Adobe Commerce solution to enhance the website, mobile, ERP, and CRM, and integration with the marketplace.
- Developed and outlined IT strategy to align technology with business objectives.
- Managed multiple IT vendors and internal/external auditors, identified gaps, and implemented SEO to enhance online visibility.
- Managed IT infrastructure, ensuring effective business continuity planning, IT security protocols, risk management, backup policy implementation, and disaster recovery
General Manager - Head Digital Delivery
Cox and Kings India Ltd
Mumbai
11.2017 - 12.2019
- Directed web and mobile application development for the integration of tickets and vouchers with GDS and airline systems, improving user experience and operational efficiency.
- Managed cross-functional teams to implement company policies and procedures effectively.
- Developed comprehensive business architecture diagrams for travel and hospitality retail products to enhance stakeholder understanding.
Practice Delivery Head
Baker Tilly InfoTech
Dubai
06.2017 - 10.2017
- Managed Travel Ecommerce Practice, integrating product with Amadeus GDS and GIATA for enhanced service delivery.
- Implemented MSCRM solutions including ADAC Employment VISA, PMS, Mobile VAN, Zoning, and GIS to streamline operational processes.
- Contributed to software development efforts at ODC Lenora, Hyderabad.
Practice Leader
Coforge Digital Limited (Erstwhile - NIIT Technologies Ltd)
Delhi
05.2013 - 02.2017
- Contributed to the service design group in Travel Practice by participating in a global consultancy assignment.
- Participated in drafting proposals, conducting product demos, and presenting RFPs/RFIs to clients.
- Managed end-to-end project delivery for clients in the USA and India, coordinating both onsite and offshore teams to ensure alignment and success.
- Leveraged domain expertise to develop travel and hospitality web applications, contributing to revenue growth.
- Delivered comprehensive e-commerce platforms featuring OMS, MDM, loyalty offers, and reverse logistics.
- Developed comprehensive e-commerce platforms that integrated OMS, MDM, loyalty offers, and reverse logistics, enhancing customer experience.
Delivery Head
Alle Technologies
Delhi
11.2006 - 05.2013
- Lead Implementation of Microsoft Dynamics Business Central and Dynamics 365
- Led program delivery, drove revenue targets, managed P&L, estimated and planned resources
- Designed product and web applications from scratch, automated operational backend processes to enhance functionality
Project Lead
Anglia Business Solutions Ltd
Cambridge
06.2006 - 11.2006
- Coordinated cross-functional collaboration to streamline project workflows.
- Developed project plans and timelines to ensure milestones were met.
- Oversaw project planning and execution, managing requirements and preparing functional requirements documents to align with project objectives.
Project Manager: Functional Consultant
Hero Corporate Services Ltd
Delhi
10.2004 - 06.2006
- Implemented Microsoft Dynamics NAV for supply chain, manufacturing, and finance clients, enhancing operational integration.
- Led project planning and execution for various client initiatives.
- Managed project timelines and deliverables to meet client expectations.
- Facilitated integration of Alle Technologies to streamline business processes.
Project Lead: Techno-Functional Consultant, SQL DBA
ITTIL Technology
Delhi
02.2004 - 10.2004
- Led cross-functional teams to ensure project alignment and timely execution.
- Facilitated stakeholder meetings to gather requirements and provide updates.
- Implemented Microsoft Dynamics NAV for supply chain, manufacturing, and finance clients to streamline operations and enhance system integration
Software Engineer: WEB Developer, Oracle DBA & Presales
Access Computech Pvt. Ltd
Vadodara
01.2001 - 12.2003
- Developed web-based applications using ASP.Net, JavaScript, and VBScript to enhance identity management.
- Developed software solutions for client-specific requirements and industry standards.
- Implemented biometric technology solutions to improve user identification processes. to enhance user identification.
Education
MBA - Information Technologies
Sikkim Manipal University
New Delhi01-2006
Certificate & Advance Diploma - Ecommerce
LCC
Vadodara, Gujrat01-2001
Certificate - Programming in core Java
LCC
Vadodara, Gujrat01-2000
PG Diploma - Computer Applications
Computer Society of India, CMI
Lucknow, UP01-1996
Mechanical Engineering -
Board of Technical Education UP
Lucknow, UP01-1995
HSC (12th Standard) -
SPH Inter College
Sahjanpur, UP01-1991
SSC (10th Standard) -
SL Inter College
Rampur, UP01-1989
Skills
- Customer Facing Leadership
- Product Management
- Technical delivery leadership
- Pre-sales, RFP, SOW, and Proposal development
- Drive Estimation, Resource, Schedule, Risk Management
- Domain Expert - Retail, Manufacturing, Airlines, Digital
- Business AI-Led Delivery
- Business Solution Architect
- Sound Understanding of Technical Architecture
- API and Microservices-led Integrations using middleware
- Implementation of ERP, CRM, DAM, eCommerce, and CMS
- Using AEM and angular UI based frontends
Major Projects:
Honeywell Aerospace, Honeywell INC, Solstice, Honda Canada, Honda America, Schneider Electric, DHL Ecommerce (USA), Vitamix.com, erosdigitalhome.ae, hawaiianairlines.com, Makemytrip.com, coxandkings.com, yatra.com, Cleartrip.com, Abu Dhabi Airport, Intech Hotels, Assurant Insurance (USA), Indian Embassy in Malaysia, IOC, Shredder Electric, IPCL, BHEL, and ABB Electric.
Major Work
- System integrations using integration platforms
- E-commerce product development
- Microsoft Dynamics 365 Implementation
- Microsoft Business Central Implementation
- Mid-Office and Internet Booking Engine
- Order Management System (OMS)
- Master Data Management (MDM)
- Loyalty, Gifts, and Rewards Solutions
- DTMS, Back-office, CMS, DAM
- Adobe Commerce Magento & AEM
- Mobile apps (Native/Hybrid)
- Enabling Payment Gateways
- Integration of Marketplace
Certification
- Certification in Gen AI, Agentic AI, and AI-led delivery management.
- Agentic AI, Generative AI, AL/ML Blue-Verse AI Platform (Advisor & Developer Level-1).
- Certification on Microsoft Certified Finance and Manufacturing Implementation Consultant.
Accomplishments
- Received Best Project Implementation, Best BU, and Team Management Awards.
- Increased client trust, and stopped losses by credit card payment reconciliation.
- Successfully designed IBE, mid-office, e-commerce, reverse logistics, travel, transport, and retail solutions.
Timeline
Practice Delivery Lead (Director)
LTM (LTI Mindtree)
09.2021 - Current
General Manager - IT Head
Eros Group LLC
01.2020 - 08.2020
General Manager - Head Digital Delivery
Cox and Kings India Ltd
11.2017 - 12.2019
Practice Delivery Head
Baker Tilly InfoTech
06.2017 - 10.2017
Practice Leader
Coforge Digital Limited (Erstwhile - NIIT Technologies Ltd)
05.2013 - 02.2017
Delivery Head
Alle Technologies
11.2006 - 05.2013
Project Lead
Anglia Business Solutions Ltd
06.2006 - 11.2006
Project Manager: Functional Consultant
Hero Corporate Services Ltd
10.2004 - 06.2006
Project Lead: Techno-Functional Consultant, SQL DBA
ITTIL Technology
02.2004 - 10.2004
Software Engineer: WEB Developer, Oracle DBA & Presales
Access Computech Pvt. Ltd
01.2001 - 12.2003
MBA - Information Technologies
Sikkim Manipal University
Certificate & Advance Diploma - Ecommerce
LCC
Certificate - Programming in core Java
LCC
PG Diploma - Computer Applications
Computer Society of India, CMI
Mechanical Engineering -
Board of Technical Education UP
HSC (12th Standard) -
SPH Inter College
SSC (10th Standard) -
SL Inter College