SUKHDARSHAN SINGH
Hyderabad
Summary
Utilize and improve my skills in customer service, operational management, events management and staff development to optimize workflows, elevate customer satisfaction, and contribute to strategic goals of visionary organizations.
Overview
9
9
years of professional experience
Work History
Senior Manager
Netplay Sports Pvt. Ltd.
12.2019 - Current
- Directed branch operations encompassing staff management, customer service, and operational oversight.
- Trained and mentored staff to optimize performance and service quality.
- Resolved escalations, ensuring prompt case closure as final point of contact for customer issues.
- Managed CRM and POS systems for efficient operational workflow.
- Oversaw inventory management, schedule planning, and maintenance tasks.
- Organized sports events, tournaments, workshops, and promotional activities across centers.
- Ensured exceptional customer experience through consistent service execution.
- Developed operational policies to enhance overall efficiency and effectiveness.
Loyalty Plus Ambassador
Accor Plus India
06.2019 - 09.2019
- Ensured guest satisfaction, fostering loyalty through Accor Group program participation.
- Conducted frequent property visits across Bengaluru to evaluate guest experiences.
- Collaborated with team members to enhance customer service strategies and experiences.
- Participated in promotional events to enhance awareness of loyalty program offerings.
PR Executive – Marketing
Leonia Holistic Destination
05.2017 - 05.2019
- Worked in the marketing department with exposure to online and offline marketing.
- Responsible for branding activities and promotional events.
- Represented the organization at exhibitions, travel fairs, and college fests.
- Organized major events including New Year celebrations, Holi events, and Nucleya Gig (Nov 2018).
Education
B.Sc. - Hotel & Hospitality Administration
IHM Hyderabad
Hyderabad, India05-2017
Skills
- Corporate communications
- Documentation and reporting
- Partnership development
- Data-driven decision making
- Influencing and negotiation
- Staff management
- Customer service and support
- Operational oversight
- Inventory management
- CRM software proficiency
- Event coordination
- Policy development and implementation
- Team collaboration
- Problem solving strategies
- Effective communication skills
- Escalation resolution techniques
- Training and mentoring programs
- Microsoft Office expertise
Personal Information
Date of Birth: 04/09/95
Timeline
Senior Manager
Netplay Sports Pvt. Ltd.
12.2019 - Current
Loyalty Plus Ambassador
Accor Plus India
06.2019 - 09.2019
PR Executive – Marketing
Leonia Holistic Destination
05.2017 - 05.2019
B.Sc. - Hotel & Hospitality Administration
IHM Hyderabad