Summary
Overview
Work History
Education
Skills
Timeline
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Sukhdeep Ahluwalia

SA
Winnipeg

Summary

Dynamic professional with a robust background encompassing both customer service and leadership roles, demonstrating a successful fusion of interpersonal skills and strategic management. With five years of experience, I have effectively led teams, ensuring optimal performance and cohesive collaboration. Known for fostering exceptional customer experiences through attentive communication and problem-solving. Eager to contribute this unique blend of customer service excellence and leadership prowess to a forward-thinking organization, driving success in both team dynamics and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Team Leader

Dollarama
04.2023 - 02.2024
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.

Operational Specialist (Remote)

Skip The Dishes
10.2020 - 01.2024
  • Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
  • Managed budgets for multiple projects, ensuring timely completion within allocated funds.
  • Contributed to the development of new business opportunities by analyzing market trends and identifying potential growth areas within the industry.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.

Customer Service Representative (Remote)

Contact Point 360
06.2022 - 09.2022
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Team Member

Tim Hortons
06.2018 - 09.2021
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.

Education

Post Graduate Diploma - Leadership And Management

Manitoba Institute of Trades And Technology
Winnipeg
05.2001 -

Bachelor of Commerce -

Punjab College of Technical Education
Baddowal
05.2001 -

Skills

Motivational Leadership

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Timeline

Assistant Team Leader

Dollarama
04.2023 - 02.2024

Customer Service Representative (Remote)

Contact Point 360
06.2022 - 09.2022

Operational Specialist (Remote)

Skip The Dishes
10.2020 - 01.2024

Team Member

Tim Hortons
06.2018 - 09.2021

Post Graduate Diploma - Leadership And Management

Manitoba Institute of Trades And Technology
05.2001 -

Bachelor of Commerce -

Punjab College of Technical Education
05.2001 -

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Sukhdeep AhluwaliaSA