Sukhdev Singh
Pune
Summary
Dynamic IT Solution Architect with nearly 22 years of comprehensive experience in IT solutioning, service delivery, project management, and client relationship management. Proven expertise in overseeing complex business transitions and migrations, with a strong focus on IT infrastructure setup for high-capacity environments. Adept at enhancing operational efficiency through quality standards and strategic planning, ensuring high-quality customer experiences while adhering to SLAs and budgets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Solution Architect as Associate Director
Concentrix Daksh India Pvt. Ltd.
01.2014 - Current
- Lead IT solution design for diverse external and internal clients, focusing on business expansion, integration, and migration projects
- Primarily focused on global site buildouts from an IT perspective, collaborating with various domain teams
- Managed IT operations for Concentrix's largest location with over 8000 seats, ensuring optimal service delivery
IBM Daksh Global Process Services (DGM)
04.2010 - 12.2013
Team Leader – Contact Centre Services
Cable & Wireless
03.2005 - 03.2010
- Oversaw the establishment of IT infrastructure at Ventura India Pvt
- Ltd., including server setup and network installations
Senior System Engineer
Ventura India Pvt. Ltd.
03.2005 - 03.2010
- Managed a team of 22, delivering tailored services to meet business needs and enhancing customer loyalty
- Conducted performance reviews, vendor management, and account management to drive operational success
Operations Manager
Synise Technologies Pvt. Ltd.
08.2001 - 02.2005
- Developed and monitored SLAs for third-party service providers and implemented service improvement processes
- Led a team of 6 in managing server and network infrastructure, serving as the technical escalation point for systems and networking issues
Senior System Engineer
Kalyani Net Ventures
12.2000 - 08.2001
- Directed onsite teams and managed systems operations, focusing on technical diagnostics and troubleshooting
Education
Masters in Business Administration - Project Management
Symbiosis Institute of Distance Learning
Masters in Arts - English Literature
Swami Vivekanand SuBharti University
MerrutBachelor of Commerce -
Kurukshetra University
KurukshetraSkills
- IT solution design
- Implementation
- Network management
- Server management
- Analyzing IT operations
- Optimizing IT operations
Certification
- ITIL Certified
- PMP Trained
- Cisco Certified Network Associate (CCNA)
Accomplishments
- Best Manager Award in 2014
- Best Team Award during IT Operations in the year 2011, 2012
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Punjabi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
IT Solution Architect as Associate Director
Concentrix Daksh India Pvt. Ltd.
01.2014 - Current
IBM Daksh Global Process Services (DGM)
04.2010 - 12.2013
Team Leader – Contact Centre Services
Cable & Wireless
03.2005 - 03.2010
Senior System Engineer
Ventura India Pvt. Ltd.
03.2005 - 03.2010
Operations Manager
Synise Technologies Pvt. Ltd.
08.2001 - 02.2005
Senior System Engineer
Kalyani Net Ventures
12.2000 - 08.2001
- ITIL Certified
- PMP Trained
- Cisco Certified Network Associate (CCNA)
Masters in Business Administration - Project Management
Symbiosis Institute of Distance Learning
Masters in Arts - English Literature
Swami Vivekanand SuBharti University
Bachelor of Commerce -
Kurukshetra University
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