Highly motivated professional with extensive experience in administration, human resources, and client relationship management. Adept at strategic planning, office administration, business operations, and customer service. A proactive self-starter with strong problem-solving skills, exceptional interpersonal abilities, and a keen eye for performance improvement.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Case Officer & Relationship Manager
NewSteps Immigration
07.2023 - 02.2025
Acted as a liaison between students and colleges, guiding them through the application and enrollment processes
Developed strategic partnerships with educational institutions to streamline admission procedures
Assisted students in preparing for IELTS exams and provided expert consultation on admission/visa requirements
Managed and maintained student records, ensuring compliance with immigration policies
Provided personalized counseling to students regarding study permits, work permits, and PR pathways
Assisted students in document preparation, application submissions, and follow-ups with institutions
Conducted information sessions and webinars for students and parents on immigration policies
Ensured compliance with regulatory requirements and maintained up-to-date knowledge of immigration laws
Executive Assistant
Reliance Nippon Life Insurance Pvt Ltd
09.2016 - 06.2023
Provided high-level administrative support to the CEO, ensuring seamless business operations
Handled confidential information with discretion and maintained company confidence
Coordinated meetings, managed executives' schedules, and arranged travel logistics
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Processed travel expenses and reimbursements for executive team and senior management group.
Organized and coordinated conferences and monthly meetings.
Served as a liaison between departments to facilitate effective communication throughout the company.
Enabled timely project completion by coordinating resources and timelines across multiple departments.
Senior Executive Assistant
Samsung India Electronics Pvt Ltd
09.2015 - 09.2016
Managed VP's calendar, scheduled meetings, and coordinated event logistics
Organized and maintained document systems for improved efficiency
Executive Assistant
Alkem Laboratories
11.2014 - 09.2015
Provided administrative support to the VP, including correspondence management and meeting coordination
Executive Assistant
Macleods Pharmaceuticals
05.2011 - 11.2014
Assisted senior management in strategic planning and corporate governance
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Served as a liaison between departments to facilitate effective communication throughout the company.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Collaborated on special projects to improve overall business operations within the organization efficiently.
Enabled timely project completion by coordinating resources and timelines across multiple departments.
Front Office Executive
Hyatt Regency
01.2010 - 04.2011
Delivered high-quality guest services and managed front-desk operations
Team Leader Manager
Reliance Communications
01.2005 - 12.2009
Led a team of sales professionals, achieving performance targets and customer satisfaction goals
Education
MBA - Business, Management, Marketing & HR
University Canada West
Vancouver, BC, Canada
01.2023 - 01.2024
Bachelor of Commerce - Financial Planning, Business Law & Economics
Mumbai University
01.2006 - 01.2008
Skills
Strategic Planning
Timeline
Case Officer & Relationship Manager
NewSteps Immigration
07.2023 - 02.2025
MBA - Business, Management, Marketing & HR
University Canada West
01.2023 - 01.2024
Executive Assistant
Reliance Nippon Life Insurance Pvt Ltd
09.2016 - 06.2023
Senior Executive Assistant
Samsung India Electronics Pvt Ltd
09.2015 - 09.2016
Executive Assistant
Alkem Laboratories
11.2014 - 09.2015
Executive Assistant
Macleods Pharmaceuticals
05.2011 - 11.2014
Front Office Executive
Hyatt Regency
01.2010 - 04.2011
Bachelor of Commerce - Financial Planning, Business Law & Economics
Mumbai University
01.2006 - 01.2008
Team Leader Manager
Reliance Communications
01.2005 - 12.2009
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