Hi, I’m
Sukhyath B R
Operations Specialist (ILO), ANZ Banking Ltd
Bengaluru,KA
Summary
Experienced Operations Specialist with over 8 years in banking, operations and process management. Proven expertise in loan maintenance, collateral management, and client servicing. Recognized for strong analytical abilities, stakeholder collaboration, and team training. Driven by continuous improvement and operational excellence in dynamic and high-performance environments.
Overview
10
years of professional experience
1
Language
Work History
Australia and New Zealand Banking Group (ANZ)
Operations Specialist – Institutional Loan Operations
09.2021 - Current
Job overview
- Supported institutional and commercial clients by ensuring seamless loan maintenance and data accuracy.
- Prepared and audited reports and certificates for institutional customers to meet compliance standards.
- Conducted collateral management and document verification aligning with ANZ policies.
- Trained and mentored new team members, ensuring smooth onboarding and consistent knowledge sharing.
- Received multiple stakeholder commendations for maintaining exceptional output quality and accuracy.
- Awards: Star Performer – Monthly and Quarterly Awards
- Spot Award for quick turnaround and issue resolution
Concentrix
Senior Analyst – Service Order Management
06.2016 - 08.2021
Job overview
- Validated purchase proofs and service documentation for device replacements and warranty coverage.
- Produced daily analytical reports using macros, improving operational efficiency.
- Acted as interim Team Lead during leadership absences, maintaining workflow continuity.
- Addressed client and partner queries efficiently, ensuring service excellence and satisfaction.
- Commended by management and stakeholders for swift escalation management and process integrity.
- Awards: Star Performer (multiple months)
- Spot Award for outstanding performance in escalation management and smooth process transition
Education
VET First Grade College, Bangalore University
Bachelor of Commerce from B.Com
06-2015
Skills
Process Optimization and Reporting
Loan and Collateral Management
Client and Stakeholder Relations
Loan IQ system experience
Online Customer Profile (OCP)
Digital Service Desk (DSD)
Additional Information
- Date of Birth: 20 June 1993
- Location: J.P. Nagar, Bengaluru
Timeline
Operations Specialist – Institutional Loan Operations
Australia and New Zealand Banking Group (ANZ)
09.2021 - Current
Senior Analyst – Service Order Management
Concentrix
06.2016 - 08.2021
VET First Grade College, Bangalore University
Bachelor of Commerce from B.Com