Basic Excel
Sulaiman Ali
Team Leader - Seller Ecosystem - Udaan
Bangalore
Summary
I am Sulaiman Ali, Born in Tumkur and bought up in Bangalore. I have completed my higher school from Lilly Rose english High School and did my PUC from Al Ameen College. I lost my mom during my higher schooling and I got married in March 2020. I have a son of 1 year Old. I am staying along with my father and brothers as a joint family. My hobbies are reading books, cooking, arts and learning new things.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Claim Specialist
Udaan
Bangalore
07.2019 - 01.2020
- Verified seller information by analyzing existing evidence.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Reviewed 140 Seller RTO cases per week and verified claim information before approving & sending it to payments dept.
- Carried out administrative tasks by communicating with sellers.
- Calculated claims approval amounts and refunds for multiple types of claims.
Warehouse Associate
Udaan
Bangalore
02.2020 - 07.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Handles PAN India warehouse claims by coordinating with entire logistics department.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared received packages against shipping documents.
- Resolved more than 10 fraudulent cases on PAN india level worth 50 lacs.
Command Center Consultant
Udaan
Bangalore
08.2020 - 02.2021
- Built a friendly relationship with the sellers to improve their performance metrics along with pampering seller experience on platform.
- Mentored sellers on day to day basis to process things in a paced environment to avoid business loss.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
Senior Consultant - Command Center
Udaan
Bangalore
03.2021 - 10.2021
- Handled 2 pilot processes named TAM and seller win back for PHC category.
- In TAM (Time based account management) trained & handled more than 3000 sellers on Udaan way of working to make them self sufficient and prompt on performance metrics.
- Analyzed problematic areas to provide recommendations and solutions to sellers.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined Seller processes to cut downtime and optimize employee productivity.
- Adapting and utilizing technology use and program functionality to enhance output.
Team Leader
Udaan
Bangalore
11.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Preparing weekly roaster for the team.
- Attending weekly reviews to identify and improvise process gaps.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 7 members while providing exceptional customer service.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Worked with colleagues to create prototypes of new training materials to improve FCR% (first call resolution).
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated weekly meetings for internal and external groups.
Education
Lilly Rose English High School
BangaloreAssociate of Science -
Al Ameen College of Arts, Commerce & Science
BangaloreSkills
Complaint resolution
Account management
Staff education and training
Performance improvement
Daily workflow improvement
Key performance indicators
Cultural Awareness
Self-Motivated
Analytical and Critical Thinking
Planning and Coordination
Software
Advance Excel
MS Office
Timeline
Team Leader
Udaan
11.2021 - Current
Senior Consultant - Command Center
Udaan
03.2021 - 10.2021
Command Center Consultant
Udaan
08.2020 - 02.2021
Warehouse Associate
Udaan
02.2020 - 07.2020
Claim Specialist
Udaan
07.2019 - 01.2020
Lilly Rose English High School
Associate of Science -
Al Ameen College of Arts, Commerce & Science