Summary
Overview
Work History
Education
Skills
Software
Timeline
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Sulaiman Ali

Team Leader - Seller Ecosystem - Udaan
Bangalore

Summary

I am Sulaiman Ali, Born in Tumkur and bought up in Bangalore. I have completed my higher school from Lilly Rose english High School and did my PUC from Al Ameen College. I lost my mom during my higher schooling and I got married in March 2020. I have a son of 1 year Old. I am staying along with my father and brothers as a joint family. My hobbies are reading books, cooking, arts and learning new things.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Claim Specialist

Udaan
Bangalore
07.2019 - 01.2020
  • Verified seller information by analyzing existing evidence.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Reviewed 140 Seller RTO cases per week and verified claim information before approving & sending it to payments dept.
  • Carried out administrative tasks by communicating with sellers.
  • Calculated claims approval amounts and refunds for multiple types of claims.


Warehouse Associate

Udaan
Bangalore
02.2020 - 07.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Handles PAN India warehouse claims by coordinating with entire logistics department.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Compared received packages against shipping documents.
  • Resolved more than 10 fraudulent cases on PAN india level worth 50 lacs.

Command Center Consultant

Udaan
Bangalore
08.2020 - 02.2021
  • Built a friendly relationship with the sellers to improve their performance metrics along with pampering seller experience on platform.
  • Mentored sellers on day to day basis to process things in a paced environment to avoid business loss.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Increased customer satisfaction by resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created plans and communicated deadlines to complete projects on time.

Senior Consultant - Command Center

Udaan
Bangalore
03.2021 - 10.2021
  • Handled 2 pilot processes named TAM and seller win back for PHC category.
  • In TAM (Time based account management) trained & handled more than 3000 sellers on Udaan way of working to make them self sufficient and prompt on performance metrics.
  • Analyzed problematic areas to provide recommendations and solutions to sellers.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Streamlined Seller processes to cut downtime and optimize employee productivity.
  • Adapting and utilizing technology use and program functionality to enhance output.

Team Leader

Udaan
Bangalore
11.2021 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Preparing weekly roaster for the team.
  • Attending weekly reviews to identify and improvise process gaps.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 7 members while providing exceptional customer service.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Worked with colleagues to create prototypes of new training materials to improve FCR% (first call resolution).
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated weekly meetings for internal and external groups.


Education

Lilly Rose English High School
Bangalore

Associate of Science -

Al Ameen College of Arts, Commerce & Science
Bangalore

Skills

    Complaint resolution

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Software

Basic Excel

Advance Excel

MS Office

Timeline

Team Leader

Udaan
11.2021 - Current

Senior Consultant - Command Center

Udaan
03.2021 - 10.2021

Command Center Consultant

Udaan
08.2020 - 02.2021

Warehouse Associate

Udaan
02.2020 - 07.2020

Claim Specialist

Udaan
07.2019 - 01.2020

Lilly Rose English High School

Associate of Science -

Al Ameen College of Arts, Commerce & Science

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Sulaiman AliTeam Leader - Seller Ecosystem - Udaan