Summary
Overview
Work History
Education
Skills
Academicqualification
Personal Information
Languages
Languages
Timeline
Generic
Sulekha Kushwaha

Sulekha Kushwaha

Gurugram

Summary

I am self-driven, ambitious, hardworking professional with success track record of working in company like Hear.com. I worked with highly skilled professionals and learnt about business strategy, business processes, automation, effective selling and adding value in my previous jobs over last years. I would like to be a part of team of passionate professional who are determined to bring change and create value for customers and themselves through effective business ideas/products and services. I enjoy working with teams and customers, understanding complexities and coming up with possible solutions. Creating long term, sustainable relationships with customers by serving their needs well, is my passion. I am looking forward to a role where I can utilize my previous experience of customer, business process management and add value to my company. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.

Overview

5
5
years of professional experience

Work History

Sales Consultant

Hear.com
Gurgaon
01.2023 - Current
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Established long-term relationships with key contacts at client companies.
  • Identified areas of improvement within existing processes and procedures.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Conducted market research to identify new business opportunities.
  • Generated daily reports on sales activities for management review.

Relationship Manager

Wheelseye Technology Pvt Ltd.
07.2021 - 11.2022
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Analyzed market trends and identified potential new customers through research activities.
  • Developed strategies to attract new customers while retaining existing ones.
  • Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.

Customer Relationship Officer

Hotel Orchha Residency
07.2019 - 03.2021
  • Developed customer service policies and procedures to ensure consistent and professional customer interactions.
  • Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
  • Identified opportunities to upsell products or services to existing customers.
  • Implemented quality assurance processes designed to monitor customer service levels.
  • Developed strategies for improving customer retention rates through loyalty programs.

Education

Master of Arts - Commerce

Bundelkhand University
Jhanshi
01-2021

Bachelor of Arts - Commerce

Bundelkhand University, Jhansi
Jhanshi
01-2019

Associate of Arts -

Hafiz Siddique National Inter College
Jhanshi
01-2016

High School Diploma -

Jacob High School
Jhanshi
01-2014

Skills

  • MS Office
  • Word
  • Excel
  • Power point
  • Sales force

Academicqualification

  • M.Com from Bundelkhand University, Jhansi in the year 2021.
  • B. Com from Bundelkhand Degree College in the year 2019.
  • Intermediate from U. P. Board, Allahabad specializing in English, Hindi, Accounts, Economics and Business in the year 2016.
  • High School from U. P. Board, Allahabad in the year 2014.

Personal Information

  • Father's Name: Shri. Suresh Kushwaha
  • Date of Birth: 09/25/99
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

Timeline

Sales Consultant

Hear.com
01.2023 - Current

Relationship Manager

Wheelseye Technology Pvt Ltd.
07.2021 - 11.2022

Customer Relationship Officer

Hotel Orchha Residency
07.2019 - 03.2021

Master of Arts - Commerce

Bundelkhand University

Bachelor of Arts - Commerce

Bundelkhand University, Jhansi

Associate of Arts -

Hafiz Siddique National Inter College

High School Diploma -

Jacob High School
Sulekha Kushwaha