Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Participations
Timeline
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Sulochana Parkar

Summary

Experienced Sales & Client Relationship Officer with over 3 years of proven success in driving revenue growth and fostering strong client relationships. Skilled in developing and executing sales strategies, identifying high-potential leads, and enhancing customer satisfaction. Adept at managing customer inquiries, resolving issues promptly, and ensuring smooth transactions. Demonstrated ability to lead and collaborate with teams to deliver exceptional service and exceed sales targets. Known for strong communication skills, market analysis, and a results-driven approach to sales performance.

Overview

4
4
years of professional experience

Work History

Client Relationship Officer

ECOCERT India
12.2022 - Current
  • Optimized sales operations , reducing operational inefficiencies through process improvements, resulting in enhanced team productivity and faster sales cycle times.
  • Delivered continuous client education on product offerings, services, policies, and digital platforms, increasing client engagement.
  • Boosted client satisfaction by resolving issues with a response time of no more than 2 working days, achieving a 98% client satisfaction rate .
  • Collaborated cross-functionally with sales, operations, accounts, and compliance teams, ensuring seamless end-to-end service delivery and improving overall service efficiency.

Sales Officer

Ecocert India
02.2022 - 11.2022
  • Developed and executed strategic sales plans , driving 20% revenue growth through targeted initiatives and optimized sales processes.
  • Increased sales performance by identifying and targeting high-potential leads, contributing to a 15% increase in lead conversion rates ..
  • Successfully targeted new business opportunities, leading to a 10% growth in overall sales .

Intern

Paxfi Herbals Pvt. Ltd.
08.2021 - 11.2021

As a Product Management Trainee , I supported various stages of the product lifecycle, including:

  • Collaborating on product development
  • Contributing to product planning
  • Assisting with product verification
  • Supporting forecasting efforts , analyzing market trends and customer data to help predict demand and optimize inventory.
  • Participating in pricing strategy development by evaluating competitor pricing and market conditions, contributing to competitive pricing models.
  • Coordinating product launches ,

Education

Post Graduate Diploma In Perfumery & Cosmetics Management -

Ket's V. G. Vaze College Of Art's, Science & Commerce
05.2022

Bachelor Of Science In Chemistry -

KET'S V.G. Vaze College Of Art's Science & Commerce
04-2020

Higher Secondary Certificate -

Ket's V. G. Vaze College Of Art's, Science & Commerce
03-2017

Secondary School Certificate -

I.E.S. Chandrakant Patkar Vidyalaya Dombivili
03-2015

Skills

  • Sales Strategy Development
  • Team Leadership and Management
  • Client Relationship Management
  • Lead Generation and Conversion
  • Market Research and Competitive Analysis
  • Forecasting and Sales Analytics
  • Product Knowledge and Marketing
  • Cross-functional Collaboration

Technical Skills

  • Microsoft Excel (Data Analysis & Reporting)
  • Microsoft Word (Document Creation & Communication)
  • Microsoft PowerPoint (Presentations & Proposals)
  • Time Management and Multitasking
  • Perfumery & Cosmetic Product Knowledge
  • Cosmetic Formulation & Evaluation
  • Fragrance Evaluation & Development

Languages

English
Hindi
Hindi

Participations

  • Participated & Presented research paper in Disruptive Innovation International Conference entitled 'Role of Gold & Silver Nano- particles in Cosmetics', 10/01/21
  • Participated in Avishkar 2021 under PG level
  • Appeared for 36th Aptitude Test (AT-2019) in Chemistry conducted by Indian Chemical Society (Mumbai Branch).
  • Volunteered for Admin Department in Dimensions College fest, 12/01/15

Timeline

Client Relationship Officer

ECOCERT India
12.2022 - Current

Sales Officer

Ecocert India
02.2022 - 11.2022

Intern

Paxfi Herbals Pvt. Ltd.
08.2021 - 11.2021

Post Graduate Diploma In Perfumery & Cosmetics Management -

Ket's V. G. Vaze College Of Art's, Science & Commerce

Bachelor Of Science In Chemistry -

KET'S V.G. Vaze College Of Art's Science & Commerce

Higher Secondary Certificate -

Ket's V. G. Vaze College Of Art's, Science & Commerce

Secondary School Certificate -

I.E.S. Chandrakant Patkar Vidyalaya Dombivili
Sulochana Parkar