Sultan Ansari

· Completed CCNA training on real-time Cisco Routers and Switches.

• Monitored and maintained the ROUTER, SWITCHES and FIREWALL.
• Utilized Logic Monitor for ensuring maximum uptime of services.
• Upgraded system hardware and managed documentation.
• Demonstrated proficiency in LAN, MAN, and WAN implementation.
• Took regular backups of all network devices on a weekly basis.
• Managed incidents and network performance within SLAs, OLAs, and KPIs.
• Conducted network diagnostics to remediate detected/reported network incidents.
• Prepared root cause analysis reports and created knowledge base articles for reference.
• Coordinated with customers, vendors, and LECs to troubleshoot reported issues.
• Routing & Switching: Router/switch configuration, VLAN setup.
• Wireless Networking: WLAN setup, WPA2/WPA3 security, troubleshooting connectivity.