SULTAN PETER SINHA

Travel consultant roles

• Developed strong relationships with vendors to secure competitive rates and exclusive offers for clients.
• Built strong relationships with clients through exceptional communication and personalized service.
• Managed booking processes to ensure accuracy and efficiency.
• Assisted clients with booking related queries
• Resolved client inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

• Conducted audits and offered constructive feedback for quality improvement.
• Monitored calls and delivered actionable insights to improve performance and enhance customer experience.
• Organized weekly assessments to track executives' progress.
• Audited emails and chats as needed, providing constructive feedback to drive improvement and ensure quality standards.
• Have conducted process training for a group of new hires.
• Mentored junior consultants on best practices in customer service and itinerary planning techniques.
• Resolved complex customer issues by collaborating with cross-functional teams to ensure timely solutions.
• Analyzed escalation trends to identify root causes and enhance support processes, improving service delivery efficiency.