Sulthan Said Manakadavan
Mobile Technician
Malappuram
Summary
Dynamic Mobile Technician with Al Shifaf LLC, adept at diagnosing and resolving complex device issues, enhancing customer satisfaction through exceptional service and effective communication. Skilled in hardware upgrades and software installation, consistently exceeding client expectations while fostering teamwork and a positive work environment. Committed to delivering timely, high-quality repairs.
Energetic and technically savvy individual with knack for problem-solving and positive attitude. Familiar with mobile device components and software troubleshooting, adept at using diagnostic tools and performing repairs. Committed to delivering high-quality service and enhancing customer satisfaction through effective solutions.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Mobile Technician
Al Shifaf LLC
07.2018 - 04.2021
- Diagnosed and resolved technical issues for a wide range of mobile devices (Android and iPhone), resulting in increased customer loyalty.
- Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
- Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
- Completed complex device repairs under tight deadlines, meeting or exceeding client expectations consistently.
- Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
- Enhanced customer satisfaction by providing timely and efficient mobile device repairs.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Contributed to a positive work environment by fostering teamwork and open communication among peers.
Education
Mobile Repair Technician
Britco & Bridco
Kerala , INDIA09-2011
Skills
Hardware upgrades
System updates
Screen repair
Software installation
Battery replacement
Mobile applications
Hardware repair
Mobile testing
Mobile accessories
Network configuration
Mobile device management
Data recovery
Mobile networking
Device diagnostics
Software debugging
Smartphone repair
Timeline
Mobile Technician
Al Shifaf LLC
07.2018 - 04.2021
Mobile Repair Technician
Britco & Bridco
Languages
Hindi
Advanced (C1)
English
Advanced (C1)