Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certificates
Previous Experience
Languages
Timeline
Generic
SANDEEP KUMAR

SANDEEP KUMAR

Alwar

Summary

CloudOps Manager with expertise in problem-solving and change management. Proven track record of improving team collaboration and delivering high-performance cloud solutions that drive business growth.

Overview

13
13
years of professional experience

Work History

CloudOps Manager

Leapwork India Pvt. Ltd.
Gurugram
02.2021 - Current
  • Led team of Cloud engineers to achieve efficient collaboration and timely task completion.
  • Designed, implemented, and maintained CI/CD pipelines to optimize development and deployment.
  • Oversaw scheduling and execution of pipelines for punctual delivery and high performance.
  • Administered Azure Cloud environments, including compute, databases, and network components.
  • Tracked team progress through Jira Board to facilitate effective project management.
  • Implemented security best practices across cloud and on-premises infrastructures.
  • Created monthly performance reports for senior management to summarize operational metrics.
  • Transformed Leapwork Product from on-premises to LaaS solution by enhancing product architecture.

Site Incharge – IT

Dodsal Engineering & Construction Pvt. Ltd.
05.2018 - 11.2020
  • Spearheaded management of 100 million DZD budget for IT operations, overseeing hardware, software, and staffing needs.
  • Facilitated comprehensive IT support for offices, camp, and plant environments.
  • Cultivated strong relationships with IT staff, customers, vendors, and subcontractors.
  • Restructured IT department by segregating support tasks and implementing new leadership roles.
  • Developed virtualization roadmap to reduce physical server count by eighty percent, achieving significant annual savings.
  • Defined requirements for a new helpdesk ticketing system to enhance reporting and operational visibility.
  • Promoted ITIL-aligned policies for incident, problem, and change management processes.
  • Troubleshot network systems effectively, recommending infrastructure enhancements.

Site In charge

HCL Infosystems Ltd.
Noida
04.2017 - 01.2018
  • Drove team of 60+ engineers across server, network, asset, and service desk management.
  • Managed Level 2 escalations for networks, end-user devices, and applications at customer site.
  • Owned service management initiatives and facilitated business and service transitions.
  • Monitored performance against KPIs defined in SOW, enhancing transition and satisfaction metrics.
  • Formulated financial plans to optimize gross and operating margins for projects.
  • Delivered comprehensive service landscape including 24/7 service desk and remote support.
  • Steered productivity improvements through enhanced services, process maturity, and automation.
  • Coordinated employee engagement initiatives to reduce attrition and enhance skills.

IT Support Engineer

Le Ecosystem Technology India Pvt. Ltd.
Gurugram
06.2016 - 03.2017
  • Managed IDC implementation in India, deploying 100 servers in Noida IDC.
  • Regularly inspected server issues based on alerts from Lingshu, resolving problems promptly.
  • Supervised Events, OTA, and Flash Sales to ensure flawless execution.
  • Maintained local office servers, including VPN, application servers, and antivirus solutions.
  • Installed and configured computer hardware, operating systems, and applications; addressed local LAN and wireless network issues.
  • Published weekly reports detailing network utilization, SDR metrics, and ticket records.
  • Developed processes and SOPs as necessary; formulated Capex and Opex budgets for IT.

Sr. Technical Support Engineer

HCL Infosystem Ltd.
Noida
01.2013 - 06.2016
  • Company Overview: Noida
  • Noida
  • Project #3: Cloud Service Okhla DC, New Delhi | Period: Jan’14 – Jun’16.
  • Project #2: KPMG, Gurugram | Period: Sep’13 – Dec’13.
  • Project #1: Fortis Memorial Research Institute, Gurugram | Period: Jan’13 – Aug’13.

Education

B.E. - Information Technology

Rajasthan University
01.2007

12th -

Army School
01.2003

10th -

Army School
01.2001

Skills

  • IT technology and roadmap
  • Azure administration and cloud operations
  • Virtualization strategies
  • Project management and operations
  • Vendor negotiation and management
  • Team leadership and cross-functional teamwork
  • Problem solving and critical thinking
  • Change management and process improvement
  • Recruitment and interviewing
  • Documentation and reporting
  • Decision making and escalation management
  • Shift scheduling
  • Customer satisfaction management
  • ITIL practices and SLA adherence
  • Budget optimization

Personal Information

  • Date of Birth: 08/11/84
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi

Certificates

Azure Solution Architect Expert earned on 03/08/25 

Azure Administrator Associate earned on 01/18/25

Azure Fundamentals earned on 11/23/22

Leapwork Certification earned on 05/18/21, 

ITIL Foundation Certificate in IT Service Management earned on 06/15/14, 

Previous Experience

  • HCL Infosystem Ltd., Sr. Technical Support Engineer, 01/01/13, 06/30/16, Cloud Service Okhla DC, New Delhi, 01/01/14 - 06/30/16, KPMG, Gurugram, 09/01/13 - 12/31/13, Fortis Memorial Research Institute, Gurugram, 01/01/13 - 08/31/13
  • Fortis Lifeline Hospital, Incharge - IT, 09/01/10, 12/31/12, Alwar, Rajasthan
  • Klazina Cybersys BPO Services Ltd., MIS Executive, 06/01/08, 08/31/10, Gurugram, Haryana
  • Embee Apparels Pvt. Ltd., IT Executive, 11/01/07, 05/31/08, Bengaluru, Karnataka

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2

Timeline

CloudOps Manager

Leapwork India Pvt. Ltd.
02.2021 - Current

Site Incharge – IT

Dodsal Engineering & Construction Pvt. Ltd.
05.2018 - 11.2020

Site In charge

HCL Infosystems Ltd.
04.2017 - 01.2018

IT Support Engineer

Le Ecosystem Technology India Pvt. Ltd.
06.2016 - 03.2017

Sr. Technical Support Engineer

HCL Infosystem Ltd.
01.2013 - 06.2016

B.E. - Information Technology

Rajasthan University

12th -

Army School

10th -

Army School

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