SANDEEP KUMAR
Alwar
Summary
CloudOps Manager with expertise in problem-solving and change management. Proven track record of improving team collaboration and delivering high-performance cloud solutions that drive business growth.
Overview
13
13
years of professional experience
Work History
CloudOps Manager
Leapwork India Pvt. Ltd.
Gurugram
02.2021 - Current
- Led team of Cloud engineers to achieve efficient collaboration and timely task completion.
- Designed, implemented, and maintained CI/CD pipelines to optimize development and deployment.
- Oversaw scheduling and execution of pipelines for punctual delivery and high performance.
- Administered Azure Cloud environments, including compute, databases, and network components.
- Tracked team progress through Jira Board to facilitate effective project management.
- Implemented security best practices across cloud and on-premises infrastructures.
- Created monthly performance reports for senior management to summarize operational metrics.
- Transformed Leapwork Product from on-premises to LaaS solution by enhancing product architecture.
Site Incharge – IT
Dodsal Engineering & Construction Pvt. Ltd.
05.2018 - 11.2020
- Spearheaded management of 100 million DZD budget for IT operations, overseeing hardware, software, and staffing needs.
- Facilitated comprehensive IT support for offices, camp, and plant environments.
- Cultivated strong relationships with IT staff, customers, vendors, and subcontractors.
- Restructured IT department by segregating support tasks and implementing new leadership roles.
- Developed virtualization roadmap to reduce physical server count by eighty percent, achieving significant annual savings.
- Defined requirements for a new helpdesk ticketing system to enhance reporting and operational visibility.
- Promoted ITIL-aligned policies for incident, problem, and change management processes.
- Troubleshot network systems effectively, recommending infrastructure enhancements.
Site In charge
HCL Infosystems Ltd.
Noida
04.2017 - 01.2018
- Drove team of 60+ engineers across server, network, asset, and service desk management.
- Managed Level 2 escalations for networks, end-user devices, and applications at customer site.
- Owned service management initiatives and facilitated business and service transitions.
- Monitored performance against KPIs defined in SOW, enhancing transition and satisfaction metrics.
- Formulated financial plans to optimize gross and operating margins for projects.
- Delivered comprehensive service landscape including 24/7 service desk and remote support.
- Steered productivity improvements through enhanced services, process maturity, and automation.
- Coordinated employee engagement initiatives to reduce attrition and enhance skills.
IT Support Engineer
Le Ecosystem Technology India Pvt. Ltd.
Gurugram
06.2016 - 03.2017
- Managed IDC implementation in India, deploying 100 servers in Noida IDC.
- Regularly inspected server issues based on alerts from Lingshu, resolving problems promptly.
- Supervised Events, OTA, and Flash Sales to ensure flawless execution.
- Maintained local office servers, including VPN, application servers, and antivirus solutions.
- Installed and configured computer hardware, operating systems, and applications; addressed local LAN and wireless network issues.
- Published weekly reports detailing network utilization, SDR metrics, and ticket records.
- Developed processes and SOPs as necessary; formulated Capex and Opex budgets for IT.
Sr. Technical Support Engineer
HCL Infosystem Ltd.
Noida
01.2013 - 06.2016
- Company Overview: Noida
- Noida
- Project #3: Cloud Service Okhla DC, New Delhi | Period: Jan’14 – Jun’16.
- Project #2: KPMG, Gurugram | Period: Sep’13 – Dec’13.
- Project #1: Fortis Memorial Research Institute, Gurugram | Period: Jan’13 – Aug’13.
Education
B.E. - Information Technology
Rajasthan University
01.2007
12th -
Army School
01.2003
10th -
Army School
01.2001
Skills
- IT technology and roadmap
- Azure administration and cloud operations
- Virtualization strategies
- Project management and operations
- Vendor negotiation and management
- Team leadership and cross-functional teamwork
- Problem solving and critical thinking
- Change management and process improvement
- Recruitment and interviewing
- Documentation and reporting
- Decision making and escalation management
- Shift scheduling
- Customer satisfaction management
- ITIL practices and SLA adherence
- Budget optimization
Personal Information
- Date of Birth: 08/11/84
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
Certificates
Azure Solution Architect Expert earned on 03/08/25
Azure Administrator Associate earned on 01/18/25
Azure Fundamentals earned on 11/23/22
Leapwork Certification earned on 05/18/21,
ITIL Foundation Certificate in IT Service Management earned on 06/15/14,
Previous Experience
- HCL Infosystem Ltd., Sr. Technical Support Engineer, 01/01/13, 06/30/16, Cloud Service Okhla DC, New Delhi, 01/01/14 - 06/30/16, KPMG, Gurugram, 09/01/13 - 12/31/13, Fortis Memorial Research Institute, Gurugram, 01/01/13 - 08/31/13
- Fortis Lifeline Hospital, Incharge - IT, 09/01/10, 12/31/12, Alwar, Rajasthan
- Klazina Cybersys BPO Services Ltd., MIS Executive, 06/01/08, 08/31/10, Gurugram, Haryana
- Embee Apparels Pvt. Ltd., IT Executive, 11/01/07, 05/31/08, Bengaluru, Karnataka
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Timeline
CloudOps Manager
Leapwork India Pvt. Ltd.
02.2021 - Current
Site Incharge – IT
Dodsal Engineering & Construction Pvt. Ltd.
05.2018 - 11.2020
Site In charge
HCL Infosystems Ltd.
04.2017 - 01.2018
IT Support Engineer
Le Ecosystem Technology India Pvt. Ltd.
06.2016 - 03.2017
Sr. Technical Support Engineer
HCL Infosystem Ltd.
01.2013 - 06.2016
B.E. - Information Technology
Rajasthan University
12th -
Army School
10th -
Army School
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