Suma N D

• Attended Global Sales School training program to deepen professional sales skillset
• Interpreted clients' needs and introduced services to fit specific requirements.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Analyzed marketing data and trends to identify opportunities for improvement.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Drafted, finalized and submitted quotations to complete sales.

Project: ITSM, Telecommunication

· Monitoring Port requests to and from Sprint.

· Re-injecting failed port request.

· Resolving incidents within SLA.

· Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

· Creating Operations Dashboard to analyze the status on all operational activities in the account.

· Presented the Operations Dashboard in weekly call with all Delivery Managers, Senior Delivery Managers and Account Head.

· Creating Utilization Reports to help DMs, SDMs analyze WTD,MTD,QTD, & YTS Ute.

· Worked on Business Continuity Management tool on a periodic basis, to ensure Business Continuity is maintained

• Communicated with customer representatives for feedback and distribution.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed company policies and editorial guidelines to craft thorough, well-written content.

• Coordinated and ran internal and external stakeholder meetings.

· Delegated tasks to the team as per individuals’ strengths and created improvement plans to address weaknesses.

• Handled projects from requirement gathering to understand their business, functional requirements, expectations, and pain points and assisted in preparation of Client Policy Documents under the requirements and scope of the project.

· Formulated timelines for projects with technical architects.

• Managed and guided the development and testing teams;
• Led various projects using .NET and led various Upgrade/Enhancement projects from cradle to grave and ensured projects were executed as per agreed SLA.

· Developed and maintained project plan/schedules & estimates and tracked project till closure. Ensured the project is executed as per agreed SLA and assisted in preparation of Client Policy Documents under the requirements and scope of the project.

Onboarded new clients and presented the functioning on the proposed solutions via video demos