SUMANGALA K.G

Developed sales strategies and generated corporate and retail business, building client relationships and identifying new business opportunities to achieve sales targets while collaborating with operations and marketing teams for enhanced business performance and customer satisfaction.

• Oversaw daily operations of brewery and kitchen to ensure smooth service.
• Managed staff schedules and performance to optimize team efficiency.
• Developed and implemented strategic plans for menu offerings and promotions.

Generated new business, managed corporate and key client relationships, and coordinated with operations and marketing teams to meet revenue targets while delivering exceptional customer service.

• Led sales strategies to boost brand awareness and customer engagement.
• Trained and mentored sales team on product knowledge and customer service techniques.

Led talent acquisition strategies aligning with company goals and workforce needs.

• Developed and implemented recruiting campaigns to attract top talent in diverse fields.
• Collaborated with hiring managers to define job requirements and candidate profiles.
• Led initiatives to identify and recruit modelling talent, managed auditions and talent scouting, built relationships with clients and industry professionals, negotiated contracts, and implemented talent acquisition strategies for agency growth.

• Facilitated real estate transactions by guiding clients and negotiating deals to achieve favorable outcomes.
• Promoted sales through targeted online/offline campaigns and organized open houses to increase client engagement.
• Conducted market analysis and managed listings to optimize property visibility and attract potential buyers.
• Worked alongside legal and financial professionals to facilitate transactions.

• Drove B2B sales initiatives, securing high-value corporate clients.
• Identified and pursued new sales opportunities in corporate, group, travel agent, and event segments, contributing to revenue growth.
• Assisted in setting and achieving monthly and quarterly sales targets, aligning team efforts with overall business objectives.
• Developed and maintained strong relationships with existing and prospective clients.
• Conducted hotel site visits, presentations, and negotiations with potential clients to secure contracts and enhance client relationships.
• Represent the hotel at trade shows, exhibitions, and networking events.
• Monitor competitor activity and market trends to adjust strategies accordingly.
• Supported the Sales Manager in revenue strategy meetings and planning.

• Identify, qualify, and solicit new business opportunities to achieve or exceed revenue goals for rooms, banquets, and other hotel services.
• Cultivated and strengthened relationships with corporate accounts, travel agents, MICE planners, and business partners to enhance client retention.
• Supported sales team by managing client inquiries, preparing tailored proposals, and following up on qualified leads to drive engagement.
• Executed regular sales calls, site inspections, and client meetings to effectively showcase hotel facilities and services, driving client interest.
• Organize site visits, client meetings, and hotel tours for potential clients.
• Coordinate with banquet and event managers for corporate and group bookings.
• Coordinate with internal departments (front office, banquet, housekeeping) to ensure smooth event execution and guest satisfaction.
• Prepare daily, weekly, and monthly sales reports for management review.
• Support sales and marketing campaigns, promotions, and social media activities.
• Assist in the preparation of sales kits, presentations, and promotional materials.
• Participate in industry events, trade shows, and networking activities to generate leads.
• Achievements: Exceeded Service, Morale & Profit goals (Q1 2017 & Q1 2018).

• Ensured accurate usage of medical terminology, abbreviations, and drug names to maintain report integrity.
• Cross-check patient details, demographics, and critical information for accuracy.
• Verify questionable or unclear dictations using available resources or by seeking clarification.
• Flagged and resolved inconsistencies, omissions, or ambiguities in reports, enhancing overall document quality.
• Corrected errors in dictation interpretation, formatting, and punctuation, improving clarity and professionalism of medical documents.
• Review, proofread, and edit transcribed medical documents for grammatical, spelling, and formatting errors.
• Ensured compliance with client-specific formatting and style guidelines during document preparation.
• Ensure adherence to HIPAA (or other applicable) privacy standards and company confidentiality policies.
• Maintain secure handling of sensitive patient health information.

• Transcribe a variety of medical reports, including patient histories, operative reports, discharge summaries, consultations, and diagnostic imaging reports.
• Listen to dictated recordings from healthcare providers and accurately transcribe them into text reports.
• Edited drafts produced by speech recognition software to enhance transcription accuracy and reliability.
• Reviewed transcribed documents for spelling, grammar, punctuation, and formatting errors to ensure accuracy and quality.
• Clarified inconsistencies, inaudible sections, or discrepancies using available resources or assistance to maintain document integrity.
• Follow client-specific formatting and style guidelines.
• Ensured compliance with HIPAA privacy regulations by following established protocols for handling patient information.
• Maintained strict confidentiality of patient records by securely storing and managing sensitive information.

• Presented product features and benefits to potential clients during sales meetings.
• Developed strong client relationships through proactive communication and regular follow-ups.
• Conducted market research to identify trends and customer needs effectively.
• Engaged with UK and Canadian students to inform them about program options. and matched them with education programs.
• Coordinated with academic institutions to facilitate timely student registrations.

• Coordinated with external agencies to gather evidence for claims processing.
• Processed insurance claims in voice and non-voice channels to ensure timely resolution. through voice and non-voice channels.
• Managed NCB accurately to support customer retention efforts.

• Resolved billing and technical issues while identifying and acting on upselling opportunities.
• Provided support for Sky TV subscribers, ensuring satisfaction with services.
• Earned recognition for upholding high-quality standards in service delivery.