ARAVIND S
TRIVANDRUM
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AFFLUENT RELATIONSHIP MANAGER
AXIS BANK LTD
TRIVANDRUM
2024.01 - Current
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Priority Banking Relationship Manager
AXIS BANK LTD
TRIVANDRUM
2023.01 - 2024.12
- Participated in internal meetings, trainings to stay abreast of changes in policies, procedures related to Priority Banking services.
- Facilitated seamless onboarding processes for new priority banking customers.
- Performed periodic quality checks on customer service standards across different channels.
Personal Banking Officer
HDFC BANK LTD
TRIVANDRUM
2020.02 - 2022.12
- Collaborated with other departments to ensure quality service delivery to customers.
- Reviewed monthly statements for accuracy before sending them out to clients.
- Prepared presentations outlining current banking trends and best practices.
- Completed all assigned tasks within established deadlines.
- Identified opportunities for cross-selling additional products or services based on customer needs.
Relationship Manager
GSPU ASSOCIATES PVT LTD
TRIVANDRUM
2019.04 - 2020.02
- Maintained accurate records of all client interactions within the company's CRM system.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Analyzed market trends and identified potential new customers through research activities.
- Developed strategies to attract new customers while retaining existing ones.
Assistant Sales and Marketing Manager
ZEBA LAB SYSTEM PVT LTD
TRIVANDRUM
2013.07 - 2019.02
- Ensured accuracy of customer data within CRM systems by performing regular audits.
- Assisted in the creation of pricing plans and discounts for clients.
- Conducted market research to identify potential customers and opportunities.
- Worked closely with design teams to develop promotional materials that align with brand standards.
- Created content for sales presentations and promotional materials.
- Reviewed invoices from suppliers, verifying accuracy before authorizing payment.
Education
POST GRADUATE DIPLOMA - International Business Management
POST GRADUATE DIPLOMA IN INTERNATIONAL BUSINESS
KOTTAYAM2015-04
High School Diploma -
DIPLOMA IN COMPUTER APPLICATION
LBS TECHNOLOGY2014-03
MBA - Human Resources Development
MBA HR & MARKETING
M G UNIVERSITY2013-03
B.COM - Taxation
B COM
TRIVANDRUM2011-03
Skills
- Customer relationship management
- Data analysis
- Client onboarding
- CRM management
- Quality assurance
- Market research
- Cross-selling strategies
- Presentation skills
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Financial advising
- Customer education and consulting
Affiliations
- Racer and Cinematographer
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Accomplishments
- 4-time MDRT winner
- Winner of all-round performance
- Cross Sell Champion
Certification
- IRDA
- NISM
- DCA
Timeline
AFFLUENT RELATIONSHIP MANAGER
AXIS BANK LTD
2024.01 - Current
Priority Banking Relationship Manager
AXIS BANK LTD
2023.01 - 2024.12
Personal Banking Officer
HDFC BANK LTD
2020.02 - 2022.12
Relationship Manager
GSPU ASSOCIATES PVT LTD
2019.04 - 2020.02
Assistant Sales and Marketing Manager
ZEBA LAB SYSTEM PVT LTD
2013.07 - 2019.02
POST GRADUATE DIPLOMA - International Business Management
POST GRADUATE DIPLOMA IN INTERNATIONAL BUSINESS
High School Diploma -
DIPLOMA IN COMPUTER APPLICATION
MBA - Human Resources Development
MBA HR & MARKETING
B.COM - Taxation
B COM