Sumalatha Raj
Senior Lead, Database Administration
Yelahanka New Town
Summary
Dynamic and results-driven leader with over 18 years of progressive experience in IT infrastructure, database management, and team leadership. Proven expertise in leading cross-functional teams, driving digital transformation, and delivering innovative solutions to complex technical challenges. Adept at aligning IT strategies with business goals, optimizing performance, and fostering collaborative environments. Seeking a Director-level role to leverage my strategic vision, technical expertise, and leadership skills to achieve organizational excellence. Seasoned Service Delivery Manager with proven track record in optimizing service operations and enhancing customer satisfaction. Demonstrates strong leadership and problem-solving capabilities, driving continuous improvement and operational excellence. Excel at building and maintaining client relationships, ensuring seamless service delivery and alignment with business goals. Skilled in team management, strategic planning, and delivering high-quality solutions. Confident in managing client relationships and ensuring service excellence. Leveraging strong communication and problem-solving skills to navigate challenges and implement effective solutions. Proven track record of fostering teamwork and enhancing user satisfaction in various roles. Excels at maintaining service quality and driving continuous improvement. Service-focused professional with proven track record in service delivery and customer satisfaction. Experienced in managing cross-functional teams, streamlining processes, and ensuring timely project completion. Adept at identifying and resolving issues to improve service quality and client relations.
Overview
20
20
years of professional experience
4015
4015
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Service Delivery Manager
Kyndryl Private Limited
Bangalore
03.2023 - Current
- Oversaw end-to-end service delivery for critical client accounts, ensuring adherence to SLAs and KPIs.
- Coordinated with cross-functional teams to implement service improvements, resulting in a 20% increase in client satisfaction scores.
- Conducted regular performance reviews with clients to address escalations and align service offerings with business goals.
- Led cross-functional teams to achieve project goals on time and within budget. Improved service quality, addressing client concerns promptly and professionally.
- Enhanced service delivery by developing and implementing efficient processes. Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Enhanced service delivery by developing and implementing efficient processes.
- Led cross-functional teams to achieve project goals on time and within budget.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
Senior Lead, Database Administration
Kyndryl India Private Limited
Bangalore
09.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Managed Approximately about 3000 + database across DB2, Cassandra, PostgreSQL with the biggest size of 1TB database.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night as TRM over the weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Infrastructure Architect
IBM India Private Limited
Bangalore
06.2018 - 08.2021
- Led a team supporting DB2 and PostgreSQL environments for Lloyds Banking Group, ensuring 97% SLA compliance
- Automated daily health checks and maintenance tasks, improving operational efficiency by 30%
- Conducted deep-dive analyses to resolve performance bottlenecks and recommended architecture optimizations
- Collaborated with stakeholders to implement Defective Prevention Plans, reducing recurring incidents
- Delivered technical training sessions to upskill team members, fostering knowledge-sharing and cross-skilling
- Managed complex database environments, implementing high availability (HADR) and disaster recovery (DPF)
- Designed and executed database migration strategies, ensuring zero downtime
- Engaged with clients to address escalations and deliver tailored database solutions
- Recognized with the 'Active Collaboration' and 'Spotlight' awards for exceptional contributions
- Improved application performance by optimizing server configurations and resource allocation.
Infra Team Lead – DB2 DBA and Mobile First Platform Admin
Cognizant Technology Solutions
Bangalore
02.2017 - 06.2018
- Directed end-to-end digital transformation for Titan’s e-commerce platform on AWS Cloud
- Configured and managed HADR setups across multiple availability zones, achieving RPO targets
- Automated routine tasks, reducing manual interventions and enhancing productivity
- Managed all the environments of WCS, OMS and the complete transformation of Mobile Platform (MFP) configuration for Titan's e-commerce website.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Senior DB2 Database Administrator
IBM India Private Limited
Bangalore
06.2005 - 05.2016
- Supported critical DB2 environments for global clients, resolving performance and availability issues
- Delivered training on WebSphere and DB2 products, enabling skill enhancement within the team
- Spearheaded database migrations and upgrades, ensuring seamless transitions
Education
Master of Science - Business Analytics and Data Science
REVA University
Bangalore, India09.2026
BSc - Information Technology
Mysore University
Bangalore, India10.2009
Diploma - Electronics and Telecommunication
S.V.K Polytechnic
Bangalore, India05.2003
Skills
PostgreSQL database management
Customer service excellence
Experience with ITIL processes
Risk management strategies
Skilled in data-driven decision making
Incident analysis,Critical thinking and resolution
Certification
DB2 10.5 Advanced Database Administrator
Accomplishments
- Automated daily health check reports shared with stakeholders, reducing manual efforts by 40%.
- Achieved 'Spotlight Award' for demonstrating dedication to client success.
- Implemented database architecture optimizations, improving performance by 25%.
- Migrated over 50+ databases to modern platforms with zero downtime.
Personal Information
- Passport Number: S4847467
- Number of Children: 2
- Date of birth: 01/07/84
- Nationality: Indian
- Marital status: Married
- Nationality: Indian
- Gender: Female
- Date of Birth: 01/07/1984
Languages
Languages : English, Hindi, Kannada, Telugu, Tamil
Interests
Practising Yoga
Bharathnatyam
Cooking
Reading Books
Timeline
Service Delivery Manager
Kyndryl Private Limited
03.2023 - Current
Senior Lead, Database Administration
Kyndryl India Private Limited
09.2021 - 08.2023
Infrastructure Architect
IBM India Private Limited
06.2018 - 08.2021
Infra Team Lead – DB2 DBA and Mobile First Platform Admin
Cognizant Technology Solutions
02.2017 - 06.2018
Senior DB2 Database Administrator
IBM India Private Limited
06.2005 - 05.2016
Master of Science - Business Analytics and Data Science
REVA University
BSc - Information Technology
Mysore University
Diploma - Electronics and Telecommunication
S.V.K Polytechnic
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