Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Websites
Languages
Timeline
Generic

SUMALYA HARIHARAN

Hyderabad

Summary

An Operations Vice President with 10 years of experience in the Global Banking and Finance Industry with focused experience in risk and issues management, process improvement, process & system migration, new process implementation and operational risk governance. Holds domain expertise in Consumer Banking, Fees & Commissions Invoicing (Payable & Receivable across multiple asset classes), Payments (checks, ACH and BillPay), Reconciliations (General Ledger, Sub Ledger, Balance Sheet Substantiation), trade billing and reconciliations. Active ally in various Diversity and Inclusion Networks. My objective is to utilize my leadership skills and expertise to drive operational excellence, improve efficiency and implement strategies that reduce risk and exceed organizational goals.

Overview

10
10
years of professional experience

Work History

Vice President/Associate- Payments and Reconciliations, Consumer Banking

Goldman Sachs
Hyderabad
04.2022 - Current
  • Payments and Reconciliations Risk, Governance & Strategy Lead: Currently manage risk, governance and strategy for the Payments and Reconciliations function globally focused on managing audits, risk issues , implementing BI Reporting for Business Critical processes, process improvement initiatives and delivering technology solutions in partnership with Engineering and product teams and managing the quality assurance framework and governance for Credit Cards
  • Additionally, I regionally manage the Payments and Reconciliations team consisting of ~90 members
  • Cards Reconciliations Global Lead (2023): Collaborated with subject matter experts in Americas and global divisions in the firm (Human Resources, Operations, Technology) to set up consumer reconciliations for Credit Cards in India that yielded 70%reduction in aged breaks
  • Consumer Payments (2022-2023): Lead a team of 30 members managing credit card payment dispute workflows

Senior Associate/Associate- Fees & Commissions Ops

Goldman Sachs
Bengaluru
01.2020 - 03.2022
  • Lead the implementation of multiple infrastructure uplift projects in the fees and commissions billing space primarily focused on process redesigning, risk mitigation, improving customer experience and implementing operational controls
  • Fees and Commissions Receivables Team Lead: Lead cross functional teams in the fees and commissions billing space
  • Primary responsibilities included meeting billing SLAs, managing & resolving client escalations in partnership with trading desks and Technology
  • Also partnered closely with trading desks and central risk teams to identify and execute on process improvement opportunities to manage risk

Senior Analyst/Analyst-Fees & Commissions Ops

Goldman Sachs
Bengaluru
06.2014 - 12.2019
  • Managed invoice payables across multiple asset classes
  • Implemented a process improvement opportunity in collaboration with Middle Office Teams that led to ~40 hours save/ month
  • Conducted new hire training and knowledge sharing sessions to improve subject matter expertise within the regional team
  • Managed critical month-end and quarterly activities that impacted firm’s P&L accounts

Education

Bachelors - Sociology

University of Madras
04.2014

Skills

  • Risk Management
  • Customer Service
  • Operations Management
  • Team Leadership
  • Performance monitoring
  • Recruiting and Hiring
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Stakeholder Management

Interests

  • Sports (Lawn Tennis, Football)
  • Animal Welfare (Volunteering at Animal Welfare Centers)

Accomplishments

  • Nominated to participate in a women’s leadership program (Senior Women’s Advocacy Group)
  • Core committee member of the Goldman Sachs Sports group, partaking in budgeting for the fiscal year and collaborating with various stakeholders to organize sporting activities, targeting 10000 employees in a year
  • Chosen to be a part of the integration pillar for the Hyderabad Office for interns and new-hires

Websites

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

Vice President/Associate- Payments and Reconciliations, Consumer Banking

Goldman Sachs
04.2022 - Current

Senior Associate/Associate- Fees & Commissions Ops

Goldman Sachs
01.2020 - 03.2022

Senior Analyst/Analyst-Fees & Commissions Ops

Goldman Sachs
06.2014 - 12.2019

Bachelors - Sociology

University of Madras

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SUMALYA HARIHARAN