SUMA.N
ANEKAL BANGALORE
Summary
Dynamic sales professional with a proven track record at BALAJI PROPERTIES, adept in cold calling and customer engagement. Leveraged sales strategies and teamwork to exceed sales targets, achieving significant customer satisfaction and loyalty. Skilled in maintaining detailed records, demonstrating self-motivation and a goal-oriented approach to driving new business and fostering strong relationships.
Overview
8
8
years of professional experience
Work History
Sales Executive
PROFOUND DEVELOPERS
JIGANI
09.2024 - Current
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts with clients on behalf of the company.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Identified and targeted new business opportunities through market research and analysis.
- Provided detailed and accurate sales forecasts to senior management.
- Trained and mentored junior sales representatives and team members.
- Sourced new sales opportunities through inbound lead follow-up.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Telecaller
PARICHAY CONSTRUCTION/PROPERTIES(WORK FROM HOME)
JP NAGAR 7TH PHASE
01.2024 - 08.2024
- Networked to build client base and promote products to new and existing clients.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Collaborated with new customers to give details about company offerings.
- Followed up on sales leads through outbound calling.
- Handled inbound telephone calls from interested customers.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
- Generated new sales opportunities through direct telephone selling.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Resolved customer complaints in an efficient manner following established protocols.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
Telesales Executive
UPKAR DEVELOPERS
ATTIBELE
12.2021 - 01.2022
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Achieved established sales targets by generating new customer accounts.
- Analyzed sales data to identify trends in order volume or customer preferences.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Generated new leads via cold calling techniques, referrals, networking events.
- Managed multiple accounts simultaneously while providing superior customer service.
- Answered incoming calls from potential customers and addressed their inquiries.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Developed strong relationships with potential customers through consistent follow-up contact.
- Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
- Developed and utilized sales scripts to boost sales success and respond to customer rejections.
Sales Executive
PROFOUND DEVELOPERS
JIGANI
12.2020 - 07.2021
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Trained junior sales staff on techniques for improving customer service experience.
- Negotiated contracts with clients on behalf of the company.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Implemented processes for cross-selling products or services based on customer needs.
- Cultivated relationships with existing customers to encourage repeat business.
- Contacted current and potential clients to promote products and services.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Set and monitored sales targets for individual team members and the team as a whole.
- Sourced new sales opportunities through inbound lead follow-up.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Delivered sales presentations to high-level executives and decision-makers.
Telesales Executive
BALAJI PROPERTIES
ELECTRONIC CITY
08.2016 - 11.2020
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed new leads each day at or above quotas.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Achieved established sales targets by generating new customer accounts.
- Networked to build client base and promote products to new and existing clients.
- Collaborated with new customers to give details about company offerings.
- Documented sales call data in company software.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Identified customer needs and offered appropriate solutions to meet those needs.
Education
BBA - Business Management
ST.JOSEPH ENGLISH SCHOOL
HOSA ROAD01-2016
Skills
- Cold calling
- Sales strategies
- Follow-up calls
- Goal setting
- Self motivation
- Teamwork
- Record keeping
- Customer engagement
- Records maintenance
Languages
Telugu
First Language
English
Advanced (C1)
C1
KANNADA
Advanced (C1)
C1
TAMIL
Advanced (C1)
C1
Timeline
Sales Executive
PROFOUND DEVELOPERS
09.2024 - Current
Telecaller
PARICHAY CONSTRUCTION/PROPERTIES(WORK FROM HOME)
01.2024 - 08.2024
Telesales Executive
UPKAR DEVELOPERS
12.2021 - 01.2022
Sales Executive
PROFOUND DEVELOPERS
12.2020 - 07.2021
Telesales Executive
BALAJI PROPERTIES
08.2016 - 11.2020
BBA - Business Management
ST.JOSEPH ENGLISH SCHOOL
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