Suman Adhikary
Bangalore
Summary
Strategic management professional with over 20 years in technology and information security. Skilled in aligning IT strategy with business objectives, enhancing operational efficiency, and delivering secure IT services in retail and manufacturing. Experienced in managing multimillion-rupee budgets, leading cross-functional teams, and driving digital transformation initiatives that bolster business growth and cybersecurity resilience.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Sr. Manager – Head of IT Retail & Information Security(Corporate)
Titan Company Ltd.
Bengaluru
01.2020 - Current
- Led enterprise IT, retail technology, cybersecurity, cloud infrastructure, and digital transformation initiatives aligned with business strategy across corporate offices, factories, warehouses, and 3000+ retail stores.
- Developed and executed enterprise IT strategy to support business growth, digital transformation, and organisational objectives.
- Led enterprise IT strategy supporting 3000+ retail stores, factories, warehouses, and corporate offices.
- Lead IT planning, budgeting, forecasting, and technology roadmaps while optimizing operational and capital expenditures.
- Managed multimillion-rupee IT budgets while improving operational efficiency and optimizing technology costs.
- Present technology strategy, cyber risk posture, investment proposals, and digital transformation updates to executive leadership and senior management.
- Partnered with business leaders to align technology initiatives with retail, manufacturing, supply chain, and corporate priorities, ensuring strategic alignment and effective execution.
- Own enterprise IT governance covering infrastructure, cloud, cybersecurity, data protection, disaster recovery, and business continuity.
- Lead IT operations supporting retail stores, POS, ERP (SAP), WMS, factory systems, collaboration platforms, and enterprise applications.
- Drive cloud transformation across AWS, OCI, and Azure while ensuring security, scalability, and cost optimization.
- Establish cybersecurity strategy covering Identity & Access Management, SOC, SIEM, EDR/XDR, DLP, Microsoft Purview, Information Protection, DevSecOps, and Zero Trust architecture.
- Lead AI Security Governance, AI risk assessments, secure adoption of GenAI solutions, and enterprise AI policies.
- Manage enterprise technology vendors, strategic sourcing, contract negotiations, license optimization, and SLA governance.
- Prepare annual IT budgets, technology investment plans, and business cases for executive leadership approval.
- Lead technology modernization programs, infrastructure refresh, automation initiatives, and enterprise architecture improvements.
- Define enterprise IT policies, standards, and governance frameworks to ensure regulatory compliance and operational excellence.
- Built and mentored high-performing IT and Information Security teams, fostering innovation and driving continuous improvement initiatives.
- Developed a 3–5 year technology roadmap aligned with business expansion and digital transformation initiatives.
- Successfully delivered enterprise infrastructure modernization, cloud adoption, and cybersecurity transformation programs.
- Implemented enterprise DLP, Microsoft Purview, MIP, EDR, and cloud security controls protecting over 16,000 users.
- Secured 85+ AWS accounts through centralized governance using AWS Control Tower, Security Hub, GuardDuty, IAM, and Security Hub.
- Established enterprise AI governance and secure AI adoption framework.
- Improved business resilience through Disaster Recovery, Business Continuity Planning, and cyber resilience initiatives.
- Strengthened executive decision-making through IT governance dashboards, KPIs, risk reporting, and technology portfolio management.
Manager – IT (Regional IT Head – East India)
Titan Company Ltd.
Kolkata
01.2016 - 01.2020
- Managed IT operations across 380+ stores and factories across verticals (Jewellery, Watch, Eye+).
- Oversaw infrastructure setup, SLA governance, vendor management, and IT rollouts to support operational efficiency.
- Standardized IT operations across diverse formats with 99% uptime.
- Implemented ERP and factory automation alongside core security controls to enhance system reliability.
- Integrated POS and factory systems with ERP to ensure consistent performance and compliance across operations.
- Developed extensive expertise in IT operations over a decade.
Manager – IT
CPF India Pvt Ltd
Bangalore
01.2014 - 01.2016
- Managed IT operations for food manufacturing plants and retail chain, ensuring seamless integration and support.
- Implemented SAP-integrated factory systems, POS, and WMS to enhance operational efficiency.
- Designed IT infrastructure aligned with business requirements to support growth and scalability.
- Delivered Tableau-based BI dashboards to leadership.
- Worked in Thailand
IT Project Leader
PANTALOON RETAIL INDIA LTD.
01.2005 - 01.2014
- Managed SAP integrations, CCTV, POS, and server infrastructure, overseeing large project budgets to ensure successful implementation.
- Spearheaded IT setup for 16+ malls and multiple brands, coordinating efforts to standardise technology across locations.
- Led IT infrastructure rollout for Big Bazaar, Pantaloons, and 30+ hypermarkets.
Education
Ph.D. - Artificial Intelligence Security(pursuing)
Saroj international university
08-2026
Executive Programme - AI & Cybersecurity
IIM Indore
01-2026
Master of Science (M.Sc.) - Software Engineering
Annamalai University
DOEACC 'O' Level Certification -
National Institute of Electronics & Information Technology (NIELIT), Government of India
B.A -
University of Calcutta
Skills
- Digital transformation
- Cloud transformation
- Cybersecurity strategy
- Data protection
- IT budgeting
- Vendor management
- Cost reduction and efficiency
- Risk assessment
- Technology governance
- Operational support
- Performance monitoring
- Training and Development
- Team leadership
- Leadership skills
Certification
- AWS Certified Solutions Architect
- SC 100 Microsoft Cybersecurity Expert
- AZ 500 Microsoft Certified: Azure Security Technologies
- AZ 104 Azure Administrator
- Certified in Cybersecurity (ISC2)
- OCI Certified Generative AI Professional
- OCI Architect Associate
Timeline
Sr. Manager – Head of IT Retail & Information Security(Corporate)
Titan Company Ltd.
01.2020 - Current
Manager – IT (Regional IT Head – East India)
Titan Company Ltd.
01.2016 - 01.2020
Manager – IT
CPF India Pvt Ltd
01.2014 - 01.2016
IT Project Leader
PANTALOON RETAIL INDIA LTD.
01.2005 - 01.2014
Ph.D. - Artificial Intelligence Security(pursuing)
Saroj international university
Executive Programme - AI & Cybersecurity
IIM Indore
Master of Science (M.Sc.) - Software Engineering
Annamalai University
DOEACC 'O' Level Certification -
National Institute of Electronics & Information Technology (NIELIT), Government of India
B.A -
University of Calcutta