Suman Biswas
Kolkata
Summary
Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.
9+ years of experience in providing in customer and personal service. Responsible to provide good management, training and motivation to junior staff. Responsible to work in all environments and in group to handle hotel service. Responsible to manage two sections of restaurant effectively by providing punctual and friendly service to customers. A quick learner with ‘yes I can Do’ attitude.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
11
11
years of professional experience
Work History
Bar Waiter
msc explora 1 (passenger)
Miami
01.2025 - Current
- Maintained accurate records of inventory levels of beer, wine, spirits, mixers, garnishes.
- Adhered to all applicable laws relating to serving alcohol responsibly.
- Delivered ordered items to customers quickly and efficiently.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Responded promptly to customer complaints in a professional manner.
- Ensured compliance with all local health department regulations regarding food safety standards.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
- Performed opening duties such as setting up the bar counter before service began.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Food and Beverage Bartender
Banana Island resort By Anantara Doha
Doha
02.2023 - 09.2024
- Making classical mocktails with Garnished
- To leading the whole entire Team and management Man power for operation.
- Cash and Bill handing follow to closing.
- Checking Expire and FEFO for short expired items
- Maintain good hygiene practice for qualities assurance
Food and Beverage service Bartender
Accor group Of Hotel (NOVOTEL)
Kolkata
11.2018 - 10.2022
Food and Beverage service Senior Associate
Flora Creek Hotel
Deira
06.2016 - 07.2018
- Greeting and welcoming guests promptly in a warm and friendly manner.
- Assisting guest with table reservation and also assisting guest while seating.
- Describing menu to the guest in a good manner and presentation standards.
- During taking a guest order suggesting today’s special food and beverage and trying to give best comfortable feelings to the guest.
- Checking with guest to ensure satisfaction with each food course and beverages.
- Performing shift closing on the point of sales terminal and tally cash and credit card settlements. And ensure that the Restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Overall completes the daily responsibilities that are set for each individual shift and also complete closing duties, including items, turning off lights, etc.
Food and Beverage service Senior Associate
Accor Group of Hotel
Lavasa
03.2016 - 06.2016
- In the absence of the Restaurant Manager carry out the daily operation of the Restaurant ensuring effective communication of all required standards and procedures to all Emeralds.
- Handling the Staff and solving the problems.
- Taking Guest orders by showing the salesmanship.
- Following of the orders looking after the smooth operation
- Taking the briefing of Waiter regarding reservation, sales, friendly Waiter and Personal Hygiene
- Giving Training to Staff time to time for guest satisfaction
- Handling guest and dealing with guest complain on the spot
- Conducts monthly inventory checks on all operating equipment and supplies.
Food and Beverage service Associate
Hyatt Group Of Hotel
Raipur
07.2014 - 12.2015
- During taking a guest order suggesting today’s special food and beverage and trying to give best dining experience to the guest
- Taking Guest orders by showing the salesmanship.
- Taking the briefing of Waiter regarding service, complaints, sales, friendly Waiter and Personal Hygiene
- Giving Training to Staff time to time for guest satisfaction
- Handling guest and dealing with guest complain on the spot
- Conducts monthly inventory checks on all operating equipment and supplies.
- Performing shift closing on the point of sales terminal and tally cash and credit card settlements
Education
B.Sc - 3 Years of Hotel Management
EIILM University
Kolkata01.2014
Higher Secondary exam -
W.B.C.H.S.E.
West Bengal, India01.2011
Secondary exam -
W.B.B.S.E
West Bengal, India01.2009
Skills
- Professional management skills
- Meeting objectives
- Identifying problems
- Promoting solutions
- Managing change
- Motivating and developing staff
- Customer service skills
- Good leadership abilities
- Multi-tasking
- Alcohol compliance
- Customer service
- Food safety
- Team leadership
- Time management
- Effective communication
- Hygiene practices
- Effective customer upselling
- Personal hygiene
Strong Points
- Punctuality
- Honesty
- Sincerity
- Hard Worker
- Adaptable to team
- Ability to organize operation well
- Qualities of team leader and decision making power
- Communicate with different types of people & making friends easily
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
Listening to Music
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Training Exposure
Radisson Blu Hotel GRT Chennai, 22 weeks, 2013
Personal Information
- Weight: 70 kg
- Passport Number: Y6701818
- Father's Name: Mr. Sushanta Biswas
- Date of Birth: 12/01/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Bar Waiter
msc explora 1 (passenger)
01.2025 - Current
Food and Beverage Bartender
Banana Island resort By Anantara Doha
02.2023 - 09.2024
Food and Beverage service Bartender
Accor group Of Hotel (NOVOTEL)
11.2018 - 10.2022
Food and Beverage service Senior Associate
Flora Creek Hotel
06.2016 - 07.2018
Food and Beverage service Senior Associate
Accor Group of Hotel
03.2016 - 06.2016
Food and Beverage service Associate
Hyatt Group Of Hotel
07.2014 - 12.2015
B.Sc - 3 Years of Hotel Management
EIILM University
Higher Secondary exam -
W.B.C.H.S.E.
Secondary exam -
W.B.B.S.E