Suman Chatterjee
Director Information Technology
Hyderabad
Summary
Global leader with over 25 years of experience in leading multidisciplinary teams within IT across geographic regions. Extensive leadership experience in the areas of IT Infrastructure and Business Application. Successful career path to lead and develop multiple facets of IT engineering, operations and people leadership, with inclination on IT infrastructure and operations. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Director
AMD
Hyderabad
05.2010 - Current
- Leadership and Mentoring:
- Head the IT teams in India and APAC region
- Heading Engineering user support for APAC region 12000+ engineers
- Lead teams to Design, build and operate high density Data Centers
- Grid Computing and Enabling Hybrid Cloud Strategy for running Engineering jobs
- Focus on End User Experience for IT customers, helping increase employee satisfaction and productivity
- Delivering global IT roadmaps and strategy at the CIO staff level specifically for
- Engineering IT
- Focus on operational excellence using analytics and automation
- Oversee the entire India IT operation of India comprising of Business Application,
- Global Operation, Engineering IT, Information Security and End User Experience
- Cost Center (P&L) responsibilities
- Member of India leadership council at AMD
Senior Engineering Manager
Google
Mountain View, Hyderabad
05.2006 - 05.2010
- IT Services and Infrastructure
- Leadership and Mentoring:
- Leading NetDeploy teams responsible for deploying Data Centers and POP's across
- JPAC
- Leading deployments of very large Optical LH rollout projects globally
- Leading and Managing Network Services globally for Google, spread over 25 countries across the world
- Cost Center (P&L) responsibilities managing capital expenditures and operating expenses
- Key leader in creating Global Operations team to improve operation, with results of network uptime increase from 95% to 99.9% , through proactive monitoring and maintenance
- Provide guidance and promote use of technology and automation in reducing labor intensive tasks, thus increasing efficiency but reducing cost to company by M$'s
- Providing leadership and guidance to projects that encourages use of internal products efficiently thus reducing cost and external dependencies
- Lead various projects globally and took on various "hats" like vendor management, project management and inter department relations
- Mentoring and managing large globally dispersed teams, team leads and managers
- (Team size from 8 to 120 engineers)
- Contribution and Deliverable:
- Responsible for delivering Operational excellence across enterprise
- Team focus on best practices and automation resulting on better user experience
- Lead the team which designed and maintain the largest network / system infrastructure across the globe
- Lead multiple engineering groups.
General Manager
Sify Inc, SIFY
San Jose, Chennai
01.2005 - 04.2006
- Sify is one of the largest ISP's in India, offering variety of services like MPLS VPN service, (both domestic and International MPLS), Corporate Internet services, VoIP services
- Sify also provides a wide range of retail Internet services like Cyber Cafe's and BroadBand Internet
- Services
- Roles and Responsibilities
- Leading the 80+ strong Network Architecture, Engineering and Operations team, both in USA and India
- Introducing and Implementing Network Best Practices across organization
- Providing robust network architecture and design
- Maintaining very high network uptime
- Providing Pre-sales consultancy and support
- Vendor management
- Grooming and mentoring managers, leading a technical team of 80.
Senior Staff Network Design and Engineering
Charles Schwab & Co., Inc, SCH
Phoenix
04.1999 - 01.2005
- Schwab is one of the largest Online Brokerage firm in the US
- Schwab is highly technology driven, their data center compute power ranks among the top 10 companies in the world
- Their showcase Cisco Powered Interconnected Network serves as a premier Cisco Enterprise case study
- Schwab has set the standard in providing High Availability in their Enterprise Network
- Design
- Accomplishments
- Designed, engineered and implemented Enterprise networks for Schwab
- Network Design & Architect solutions for Network Design/ Engineering team
- Served as Schwab Enterprise Team lead to drive consistency in network infrastructure standards and documentation
- Mentored and trained junior network professionals
- Worked closely with management to create enterprise network related policies and processes
- Actively led the Schwab Branch migration project and completed it in record time.
Network Engineer
Cybertech Systems Inc, Cisco
11.1998 - 05.1999
- Cybertech is a CISCO Gold Partner providing Cisco Certified Networking Consultants to many large clients around the world, including CISCO
- Accomplishments
- Implemented switched 10/100 Mbps LAN on Catalyst 5505 and Catalyst 1924 switches
- Configured VLANs and the routing between them
- Network Design/Engineering Consultant for various companies
- Designed enterprise VPN solutions for Cybertech customers
- Configured and maintained Frame-Relay networks for Charles Schwab, through which their branches are connected
- Designed and implemented server LB using Cisco CSM and SSL offloading using the
- Cisco SSL module.
Territory Support Manager
SGI - Silicon Graphics Systems Cray Research
07.1997 - 09.1998
- Network and Cray Maintenance
- Company Profile: SGI was involved in manufacturing very high end Graphics Workstation, and also makes the world’s fastest super computer, the CRAY Super Computers
- Accomplishments
- Maintaining the only Super Computer CRAY-XMP in INDIA at NCMRWF weather
- Bureau
- Successfully commissioned Remote Support Setup for the Super Computer Site where CRAY experts can dialup and login to the site
- Planned and implemented the Security policy for the Supercomputer Site
- Planned and designed the SUN4 to act as a GATEWAY between the CRAY XMP and the
- Ethernet network
- Implemented NIS for the Super Computer site
- Worked on the Network Part of the National Internet Backbone Tender from the Depart of
- Telecommunication India.
Area Manager
01.1997 - 07.1997
Head of Global IT Support
Digital Equipment Corporation, India Limited
04.1991 - 07.1997
- For Xilinx and IT Head for Xilinx India
- Previous responsibility included Infrastructure & Operations for Engineering IT for APAC
- Build & lead highly professional IT teams, Led global programs in the areas of Infrastructure &
- Operations; Data Center & Network; Information Security with focus on supporting Engineering teams
- Head the Desktop Architecture and support, focus on Win10 & MS O365
- Global NOC and Service Desk 24/7/365 support averaging 90% SLA
- Leading IT teams specializing in areas of Grid Computing , High performance Storage,
- VM / VDI infra both on-prem and cloud
- Design , build and operate High density Data Center (10kW to 14 kW per rack)
- Set-up Information Security practice and 24/7 SOC (security operations center) for global
- InfoSec support in India
- Oversee and manage a large Capex and an active member of the India Site Management
- Council
- Build the Network Operations team in APAC, expanded the team across India, China, Australia and Japan.Expanded responsibility of Network Operation for EUROPE
- Execute projects in APAC/ EUR and take on multiple "hats" in vendor management, program management and also peer management (facilities)
- Moved to Google production DC Network design and deployment team, leading teams in North
- America and JPAC
- Key-Responsibilities:
- Lead the production network deployment team for APAC
- Lead the global Voice/Video Collaboration teams
- Started the NetOps 1st level On-Call internationally in an outsourced model, this helped all the engineers worldwide as they could spend more time on the projects at hand
- Started an Interrupts team for APAC / EMEA, which will also free up our engineers to do more productive work
Customer Engineer Specialist
01.1995 - 12.1996
Senior Customer Engineer
01.1992 - 12.1994
Customer Engineer
Digital Equipment Corporation
03.1991 - 12.1991
- Had a major presence as computer and network manufacturer in the world
- It was only second to IBM in the computer industry at the time
- Accomplishments
- Program managed Designed and Implemented the Konkan Railway network
- Operations and maintenance of Reliance Industries Network and Systems which also included migrating from old Thick Wire Backbone to a Switched Optical environment
- Operational maintenance of IT for Jawaharlal Nehru Port Trust (JNPT), a huge infrastructure
- Mentored Chinese Engineers in Shanghai CHINA on all Digital Products.
Associate Customer Engineer
CMS Computers Pvt. Limited
12.1989 - 03.1991
- It was a Computer Maintenance Company, which used to maintain anything from IMB mainframes to PC’s
- Accomplishments
- Maintained Mainframe Burroughs 1990 at Siemens providing 98% uptime
- Installed, configured and maintained the Mini Systems- Siemens MX-500.
Education
CCIE Cisco Certified Internetwork Expert (#11927) CCDP Cisco Certified Design Professional CCNP Cisco Certified Network Professional. -
Bachelor’s Degree - Engineering (Electronics And Telecommunication)
Marathwada University
Aurangabad, India 06.1984 - 06.1988
Skills
Performance metrics analysis
Relationship building and retention
Policy and procedure development
Recruiting and Hiring
Customer and employee rapport
Business Development
Infrastructure development
Budget administration
Project lifecycle management
Multitasking Abilities
Flexible and Adaptable
Excellent Communication
Timeline
Director
AMD
05.2010 - Current
Senior Engineering Manager
Google
05.2006 - 05.2010
General Manager
Sify Inc, SIFY
01.2005 - 04.2006
Senior Staff Network Design and Engineering
Charles Schwab & Co., Inc, SCH
04.1999 - 01.2005
Network Engineer
Cybertech Systems Inc, Cisco
11.1998 - 05.1999
Territory Support Manager
SGI - Silicon Graphics Systems Cray Research
07.1997 - 09.1998
Area Manager
01.1997 - 07.1997
Customer Engineer Specialist
01.1995 - 12.1996
Senior Customer Engineer
01.1992 - 12.1994
Head of Global IT Support
Digital Equipment Corporation, India Limited
04.1991 - 07.1997
Customer Engineer
Digital Equipment Corporation
03.1991 - 12.1991
Associate Customer Engineer
CMS Computers Pvt. Limited
12.1989 - 03.1991
Bachelor’s Degree - Engineering (Electronics And Telecommunication)
Marathwada University
06.1984 - 06.1988