SUMAN GHOSH
Kolkata
Summary
To empower my theoretical and practical knowledge in a sincere, hardworking, and creative environment to the best of my abilities and strive to fulfill the organization and team goals. Professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
YES BANK LTD.
Kolkata
03.2024 - Current
- Customer interaction and banking operation
- Customer handling and providing services to the ETB & NTB customers
- Making reports on a daily basis
- Responsible for maintaining internal audit of branch.
- Participate in audits conducted by external regulatory agencies.
- Develop and implemented new operating procedures to improve branch efficiency.
- Monitor compliance with banking regulations and internal policies and procedures.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
- Establish and built customer relationships through targeted outreach and initiatives.
- Comply with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Grow business banking relationships through proactive outreach.
- Verification of the KYC of the customers.
- New Accounts transaction monitoring.
- Oversee processing of the entire transactions.
Customer Interaction and Banking Operation
CUSTOMER RELATIONSHIP MANAGER AT BANDHAN BANK
Kolkata
01.2020 - 02.2024
- Customer interaction and banking operation
- Customer handling and providing services to the ETB & NTB customers
- Booked 38Cr+ fixed deposit in the last 3years MIS, making reports on a daily basis operation
- Increased TPP sales (32LinLI; HI4L) in the last 3years
- Responsible for maintaining internal audit of branch Experience as a backup teller
- Raised funding of more than 20Cr+ in the last 3 years
- Experience as a backup teller.
- Verification of KYC of the customers.
- Identified operational process inefficiencies to recommend necessary improvements.
- Managed customer relationships by providing timely responses, resolving queries and issues promptly.
- provided training to new team members on customer service best practices.
- Collaborated with other departments to address complex issues quickly.
- Responded to customer inquiries via phone, email and chat.
- Used problem-solving skills to resolve difficult cases.
- Troubleshot technical issues related to products or services.
- Updated customer records with relevant information.
Education
Master of Business Administration in Marketing -
Pune Institute of Business Management
05.2020
Bachelor of Technology in Computer Science and Engineering -
WBUT
05.2014
Skills
- Business Communication
- CRM
- Ms Office
- Data Analysis
- Problem Solving
- Business Development
- Project Management
- Conflict Management
- Compliance knowledge
- Team Management
- Branch Operations Management
- Risk Mitigation
- Strong interpersonal skills
- Financial Advising
- Decision-Making
- Relationship Management
- Client acquisition
- Public Speaking
- Proficient in MS Office
Certification
- I, the undersigned, certify that to the best of my knowledge and belief, this biodata correctly describes myself, my qualifications, and my experience. I understand that any willful misstatement described herein may lead to my disqualification of dismissal, if engaged.
- IRDA Certified
Internship Programs
- CBRE, A study on Analysis of existing commercial outlets across Pune and rest of Maharashtra, 01/2019, 06/2019
- IDBI FEDERAL LIFE INSURANCE CO. LTD., Importance of Financial Management, 01/2018, 06/2018
Personal Information
- Date of Birth: 12/04/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Bengali
Timeline
Deputy Branch Manager
YES BANK LTD.
03.2024 - Current
Customer Interaction and Banking Operation
CUSTOMER RELATIONSHIP MANAGER AT BANDHAN BANK
01.2020 - 02.2024
Master of Business Administration in Marketing -
Pune Institute of Business Management
Bachelor of Technology in Computer Science and Engineering -
WBUT