Hi, I’m
SUMAN KUMARI
Bank Manager
Bengaluru
Summary
Dedicated and results-driven banking professional with over 11 years of extensive experience in Indian banks, specializing in Current and Savings Account (CASA) management, Advances, Customer Relationship Management, Loan Disbursement, Government Schemes, and Pension Services. Seeking a challenging leadership role in the banking sector to leverage my expertise in driving operational excellence, enhancing customer satisfaction, and contributing to organizational growth.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
Syndicate Bank
Bank Manager
07.2018 - 08.2023
Job overview
- Managed branch operations, leading a 20 staff member team, and achieving consistent targets for new customer acquisition and CASA growth.
- Developed and implemented effective loan processing procedures, reducing turnaround time by 30%.
- Conducted customer interaction programs, enhancing branch performance and improving customer satisfaction scores.
- Collaborated with the corporate banking team to identify potential cross-selling opportunities and deepen customer relationships.
- Played a pivotal role in ensuring compliance with regulatory requirements and internal audit standards.
- Fostered a customer-centric culture, resulting in high customer retention rates and positive feedback.
- Initiated financial literacy programs to educate customers about government schemes and pension benefits.
- Developed and mentored a high-performing team, enhancing productivity and branch performance.
Syndicate Bank
Assistant Bank Manager
10.2011 - 06.2018
Job overview
- Assisted in managing branch operations, including cash management, account services, and customer interactions.
- Played a key role in the implementation of technology upgrades, enhancing operational efficiency.
- Conducted training sessions for branch staff on product knowledge, customer service, and compliance.
- Assumed responsibilities of the Bank Manager in their absence, showcasing leadership capabilities.
Education
Institute of Engineering and Technology (IET)Lucknow, India
Bachelor of Technology (Electrical)
08.2007 - 09.2011
Skills
Core Banking Software(Flexcube & Finacle)
Hobbies
Dancing
Timeline
Bank Manager
Syndicate Bank
07.2018 - 08.2023
Assistant Bank Manager
Syndicate Bank
10.2011 - 06.2018
Institute of Engineering and Technology (IET)
Bachelor of Technology (Electrical)
08.2007 - 09.2011
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