Suman I Utturi
Quality & Customer Experience Leader Accelerating Business Impact Through System‑level Excellence And Customer Insight.
B’lore
Summary
Global CX Leader shaping world‑class customer experiences by uniting quality, reliability, and customer insight to deliver seamless, scalable, and transformative outcomes across markets.
Overview
12
12
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Senior Manager -Offer Quality Lead
Schneider Electric
07.2021 - Current
- Provide end‑to‑end offer quality governance, ensuring release readiness and customer‑focused outcomes.
- Lead firmware and engineering release quality, safeguarding stability, compliance, and field performance.
- Drive customer case trend analysis and RCA leadership to eliminate systemic issues and prevent recurrence.
- Own qualification plans, ensuring robust test coverage, risk mitigation, and validation discipline.
- Elevate customer experience through clear, accurate user and installation documentation improvements.
- As the System-Level Offer Quality Leader, managing complex, multi-layered product architectures, and ensuring end-to-end system reliability.
- Enable strong cross-functional alignment to deliver effective PCAs, and continuous improvement across engineering, service, and supply chain.
- Lead customer experience enhancement initiatives, reducing friction points and strengthening product trust.
Quality Specialist
ABB Global Industries & Service Pvt Ltd.
05.2019 - 06.2021
- Drove ISO 9001:2015 QMS implementation and sustained compliance across teams.
- Led internal/external audits and guided cross‑functional corrective actions.
- Enabled engineering, PM, and service teams with RCA and process improvement practices.
- Delivered customer satisfaction insights and closed CAPAs with stakeholders.
- Consolidated monthly quality metrics for leadership reporting.
- Supported full QMS adherence across all project teams.
- Led BCMS certification activities for organizational continuity.
- Managed supplier qualification, risk assessment, and SAP Ariba onboarding.
Asst Manager Business Excellence- Operations/Process/Project Management
Mahindra Electric Mobility Ltd, B’lore
04.2014 - 04.2019
- Led enterprise rollout and governance of MRPDS and MEKDS across senior leadership and project teams.
- Ensured disciplined gateway execution and project adherence to defined standards and processes.
- Drove cross‑functional coordination (R&D, Validation, Quality, Manufacturing, Purchase, Onshore) for on‑time, high‑quality project delivery.
- Proactively escalated and closed critical risks with senior management to maintain delivery integrity.
- Led root‑cause investigations and operational gap analysis, driving process improvements including the Kit Parts Warranty Handling Process.
Education
B.E. - Electronics & Communication
T John Institute of Technology
B’lore01-2012
Diploma - Electronics & Communication
KLE Institute of Technology
01-2009
Skills
- Problem solving
- Cross functional Collaboration
- Decision making
- Breaker Communications
- Lean thinking
- Root Cause Analysis & 8D Problem‑Solving
- Supplier Quality & Risk Management
- Qualification & Validation Strategy (ISO Standards)
- Continuous Improvement & Cross‑Functional Leadership
Accomplishments
- Led OQL for Digital offers for product & system level, driving directive deployment, defect reduction, and performance improvements.
- Delivered 90% TAR improvement by transforming defect management and strengthening low‑signal detection from customer cases.
- Enabled cross‑squad process improvements, including enhanced data‑repository practices adopted across teams.
- Recognized with key awards including Digital Media Partner and Power Products – HuB Loyalty Program Winner 2024.
- Gained global exposure through the Power League Program, collaborating with diverse teams and contributing to Global program initiative.
Certification
Six Sigma (Yellow Belt & Green Belt trained)
Timeline
Senior Manager -Offer Quality Lead
Schneider Electric
07.2021 - Current
Quality Specialist
ABB Global Industries & Service Pvt Ltd.
05.2019 - 06.2021
Asst Manager Business Excellence- Operations/Process/Project Management
Mahindra Electric Mobility Ltd, B’lore
04.2014 - 04.2019
Diploma - Electronics & Communication
KLE Institute of Technology
B.E. - Electronics & Communication
T John Institute of Technology
Declaration
I do hereby declare that all the information stated above is true to the best of my knowledge
Personal Details
- Spouse Name: Iranna Utturi
- Date of birth: 12th Apr 1990
- Nationality: Indian
- Marital status: Married