Learning
Suman Kumar Behera
Information Technology
Balasore,OD
Summary
Results-driven System Engineer with a solid foundation in system engineering principles and practices. Proven expertise in designing and implementing complex system solutions that enhance performance and reliability. Strong analytical and problem-solving skills complement a collaborative approach, fostering effective partnerships within cross-functional teams to achieve project goals. Committed to delivering innovative solutions that meet organizational needs and drive efficiency.
Overview
1
1
Language
1
1
Certificate
4
4
years of professional experience
Work History
System Engineer
Instakart Services Pvt. Ltd.
10.2023 - Current
- As a System Engineer at InstaKart Services Private Limited since October 2023, I have been responsible for a variety of technical support tasks. My primary duties include basic network troubleshooting, software and hardware troubleshooting, and working with Windows OS, Linux, and Chrome OS. Additionally, I handle printer troubleshooting and maintain the inventory of IT equipment. My role ensures that all systems operate smoothly and efficiently, contributing to the overall productivity and effectiveness of the company's IT infrastructure.
- Install a new operating system, like Windows 10, Chrome OS, and Linux.
- Maintaining all kinds of logistic IT assets, like HDDs, thermal printers, scanners, etc.
- Provide professional IT assistance and support to clients, and work on the improvement of customer satisfaction.
- Remote support, BitLocker, Windows Update, and Backup & Restore.
- Data recovery, printer installation, sharing, and troubleshooting.
- Installing and configuring both local and network printers.
- Maintained the BMC ticketing portal and ServiceNow.
- I am handling over 1,000 users, including 300+ AIOs, 700+ HDDs, 200+ scanners, 200+ thermal printers, and 100+ laptops, etc.
Desktop Support Engineer L1
Technosolis Pvt Ltd
04.2022 - 08.2023
- Desktop Support Engineer with 1 years and 6 months of experience in providing client service and IT assistance, improving workstation, and operating systems, repairing computer hardware and peripheral, and managing office supplies. Skilled in wide range of desktop applications, their uses and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
- Install new Operating system like windows 7,8,8.1,10,11 and windows server and Linux.
- Maintained and upgraded all computers, built new computer systems, and managed and monitor inventories.
- Windows password reset, BIOS setup.
- Create, change, and delete User accounts per request.
- Provide professional IT assistance and support to clients and worked on the improvement of Customer satisfaction.
- Disk management, Network sharing, File and printer sharing & troubleshooting.
- Remote assistance, Bit locker, Windows update and Backup & Restore.
- Data Recovery, Printer installation, sharing & troubleshooting.
- Installing and configuring both local and network printer.
- Configuring Wireless Network Devices.
- Configure, Backup and troubleshooting of outlook.
Education
Matriculation -
Bhimpura high school
01.2017
12th - undefined
Nilakantheswer higher secondary school
01.2022
Skills
Operating System
Installation of Windows 7, 8, 10
Hands on experience on Linux operating system
Software; Driver installation, User Account Management
Disk Management, Network Settings, File Sharing; Troubleshooting
Remote Assistance, Bit Locker, Windows Update and Backup; Restore
Certification
Completed Jetking Diploma in Cloud Computing which includes certification on OS, Hardware basic, basic Network, Cisco routing and switching, network architecture, Office 365, MS-Windows S/erver 2008,2012 & 2016.
Interests
Reading
Listening music
Driving
Timeline
Completed Jetking Diploma in Cloud Computing which includes certification on OS, Hardware basic, basic Network, Cisco routing and switching, network architecture, Office 365, MS-Windows S/erver 2008,2012 & 2016.
11-2023
System Engineer
Instakart Services Pvt. Ltd.
10.2023 - Current
Desktop Support Engineer L1
Technosolis Pvt Ltd
04.2022 - 08.2023
12th - undefined
Nilakantheswer higher secondary school
Matriculation -
Bhimpura high school
Personal Detail
Language known – English, Hindi.
Declaration
I do hereby declare that the above given information are true to the best of my knowledge and belief. Reference will be furnished whenever requested. Place: Khorda Date: 2024-07-23