Suman Kumar Mandal
Bhubaneswar
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
SAP SD Consultant
Tech Mahindra
Bhubneswar, Odisha
01.2025 - Current
- Gathered and implemented SAP SD requirements for government client (Pardeep Port Authority), writing functional specifications for ABAP developers to enhance billing and port operations, followed by comprehensive testing.
- Performed rigorous system testing for SAP SD functionalities, identifying and rectifying defects before go-live.
- Analysed business processes to identify improvement areas and deployed SAP functionalities to optimise operations.
- Trained SAP users and provided ongoing support for implemented solutions, ensuring user proficiency and satisfaction.
SAP SD Consultant
Capgemini Service Pvt. Ltd.
01.2024 - 06.2024
- Managed migration of complex data sets, including Customer Master, Material Master, and open sales orders, ensuring accuracy and completeness to support uninterrupted O2C cycle.
- Streamlined data migration from legacy systems to SAP using LSMW, BDC, and BAPI, facilitating seamless integration of critical sales and distribution data.
- Implemented SAP best practices for efficient data loading, improving data integrity and operational effectiveness in sales order processing and delivery management.
- Transformed data and applied mapping rules to align legacy system data with SAP requirements, ensuring accurate representation of sales data.
SAP SD Consultant
MSI Services India Pvt. Ltd.
01.2021 - 12.2023
- Supported master data, pricing, and credit management, ensuring data accuracy and compliance with business requirements to optimise sales order creation and processing.
- Collaborated with end-users and application support teams to analyze and resolve SAP SD issues, prioritizing concerns based on SLA criticality levels to maintain smooth sales operations.
- Managed issue settlement process for end-user reported problems, ensuring timely resolution and minimising disruptions to sales order fulfilment and billing processes.
- Addressed end-user issues related to sales, deliveries, and billing, resolving concerns effectively to maintain customer satisfaction and efficient order processing.
- Provided support for master data management, pricing, and credit management, collaborating with MM and FI consultants to fulfil ticket requirements and ensure data consistency across modules.
- Prepared end-user training documentation and executed configuration changes in SAP, securing process owner approval to maintain system stability and compliance.
Senior Associate
MSI Services India Pvt. Ltd.
04.2013 - 12.2020
- Led the complete lifecycle of data migration from one SAP system to another, ensuring adherence to project timelines and quality standards for sales and distribution data.
- Coordinated workflow with internal and external order management teams, ensuring seamless end-to-end order fulfilment and conducting process training and mapping.
- Monitored order processing in O2C cycle, compiled monthly ageing statistics reports, and collected pending invoices to ensure timely payments.
- Demonstrated high commitment in resolving customer issues related to order status and inquiries, achieving high levels of customer satisfaction through effective communication and timely updates.
- Managed day-to-day processing of Accounts Payable transactions, verified compliance with financial policies, and ensured timely and accurate invoice management, including checking for duplicate invoices to prevent overpayments.
- Verified all transactions for compliance with financial policies and procedures, checking for duplicate invoices to prevent double payments.
- Implemented ERP Sage 500 tool and Accounts Payable database, published monthly financial reports, and managed vendor aging reports to support timely payments.
- Monitored the B2B portal and EDI digital order processing portal to address and resolve platform issues effectively, ensuring smooth order flow and data exchange.
- Reviewed procurement documents and provided guidance to sales teams on quote preparation, ensuring adherence to commercial, legal, and revenue recognition policies.
Process Associate
ANZ Banking Operation
06.2011 - 02.2013
Order Management- Analyst
Oracle India Pvt. Ltd.
06.2010 - 06.2011
Procurement Analyst
Wipro Infotech
03.2009 - 06.2010
Education
MBA - Finance
Madurai Kamaraj University
01-2010
BBA - Finance
Berhampur University
01-2007
Skills
- SAP SD (Sales and Distribution)
- O2C process
- Sales Order Management
- SAP configuration
- Pricing and Discounts
- Delivery and Shipment
- Billing and Invoicing
- Data management
- Reporting analytics
- System testing
- Process improvement
- SAP Consultation
- User training
- Problem-solving
- Analytical Thinking
- Effective Communication
- Intercompany billing
Certification
NSE's Certification in Financial Markets (NCFM)
Language
English
Hindi
Odia
Custom
- Sales and Distribution Process Enhancement
- Order to Cash Optimization
- SAP SD Implementation
- Government SAP SD Project
Timeline
SAP SD Consultant
Tech Mahindra
01.2025 - Current
SAP SD Consultant
Capgemini Service Pvt. Ltd.
01.2024 - 06.2024
SAP SD Consultant
MSI Services India Pvt. Ltd.
01.2021 - 12.2023
Senior Associate
MSI Services India Pvt. Ltd.
04.2013 - 12.2020
Process Associate
ANZ Banking Operation
06.2011 - 02.2013
Order Management- Analyst
Oracle India Pvt. Ltd.
06.2010 - 06.2011
Procurement Analyst
Wipro Infotech
03.2009 - 06.2010
MBA - Finance
Madurai Kamaraj University
BBA - Finance
Berhampur University