Summary
Overview
Work History
Education
Skills
Personal Information
LANGUAGES
Timeline

SMARAJIT GUHA

Tata Consultancy Services (TCS)
Kolkata
SMARAJIT GUHA
3
Years of experience

Dedicated SAP SD Consultant in Support project with over 3 years of experience at Tata Consultancy Services, specializing in SAP end-user support, production support and Order to Cash (O2C) processes. Proven ability in resolving customer queries, maintaining SLAs, generating billing documents, and delivering end-user training, streamlining sales process and enhancing customer engagement. Strong foundation in various business processes, master data, consignment process.

Work History

SAP SD Consultant

3 Years 3 Months
Tata Consultancy Services (TCS) | Kolkata | 08.2023 - Current
  • Provide daily SAP production support, resolving tickets and issues related to Sales and Distribution (SD), order management, and billing.
  • Managed Order to Cash (O2C) process, collaborating with users to troubleshoot issues and implement effective solutions.
  • Facilitated daily support meetings with key users to analyze and resolve production issues.
  • Maintain stringent SLAs for ticket resolution and prepare comprehensive weekly status reports.
  • Updated End-User Training Manuals to enhance user understanding and efficiency.
  • Client: Vertex Pharmaceuticals INC

Process Associate

1 Year 3 Months
Tata Consultancy Services (TCS) | Kolkata | 04.2022 - 07.2023
  • Operated as SAP end-user to generate gas and electricity bills for B2B clients, ensuring accurate and timely billing.
  • Addressed customer queries regarding transactions through email and specialized systems, enhancing customer satisfaction.
  • Coordinated TAT, SLA, T&M, and TBP transactions to maintain smooth workflow.
  • Mentored new joiners by providing onboarding training and process guidance, fostering a smooth integration into the team.
  • Client: AGL - Utility Domain

Education

B.Sc. (Honours) - Chemistry

Shyamsundar College | 07-2021

GPA: 8.6 / 81%

12th Grade - Science

Raina Swami Bholananda Vidayayatan | 03-2018

GPA: 81%

10th Grade

Sanktia High School | 02-2016

GPA: 88.14%

Skills

Tools: ServiceNow
SAP
MS Office.
SAP Expertise: Third-Party & Intercompany Processes
Consignment Process
Free Goods.
Process & Operations: Production Support
O2C (Order to Cash)
SLA & TAT Management
Ticket Resolution
B2B Operations
ERP & Ticketing Platforms: SAP SD (Sales & Distribution)
ServiceNow
CRM
MSATS.
SAP Technical Proficiencies: IDOC processing
Master Data
Partner & Route Determination
Free Goods.
Billing processes
Productivity & Documentation: Microsoft Office Suite (Excel
Word
PowerPoint)
End-User Training Manual documentation.
Order to cash
Consignment sales
Intercompany billing
Availability check

Personal Information

Title: SAP SD Consultant

LANGUAGES

English: (Proficient - Writing and Speaking), Bengali: (Proficient - Writing and Speaking), Hindi: (Intermediate – Speaking)

Timeline

SAP SD Consultant

Tata Consultancy Services (TCS)
08.2023 - CurrentRead More

Process Associate

Tata Consultancy Services (TCS)
04.2022 - 07.2023Read More

Shyamsundar College

B.Sc. (Honours) from Chemistry
Read More

Raina Swami Bholananda Vidayayatan

12th Grade from Science
Read More

Sanktia High School

10th Grade
Read More
SMARAJIT GUHA