Suman Mandal
Product Support Sales
Bishaul,Bihar
Summary
Engineer- Product Support leading sales revenue growth, AOP achievement, and customer retention across fleet, corporate, and dealer accounts. Coordinates dealer manpower development, service branch reviews, and field campaigns to strengthen spare-parts availability, trained support teams, and service execution. Drives allied products business development through customer visits, service camps, and focused product activity.
Overview
3
3
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Engineer- Product Support
Kirloskar Oil Engines Limited
10.2023 - Current
- Achieved sales revenue growth and met annual operating plan (AOP).
- Developed allied products business, achieving AOP targets as planned.
- Assured customer retention under Kirloskar agreements and dealer agreements.
- Fleet customers and corporate customers visit.
- Dealer Manpower development/ training to service dealer sales team.
- Visited service dealer branch offices to ensure infrastructure and availability of spare parts.
- Field activities-Service Camps, Focus products campaign, customers meet etc.
Parts Sales & Service Representative-
Tractors Nepal Private Limited
07.2019 - 10.2023
- Acquired customer information and established customer database to enhance engagement.
- Conducted customer visits to promote CATERPILLAR genuine parts and highlight their advantages.
- Define parts and service sales opportunitoes in assigned territory in order ti realise the monthly/ annual targets.
- Supported credit controls by tracking and collecting customer receivables to maintain financial stability.
- Conducted regular visits to customer sites to inspect machines and identify parts and service sales opportunities.
- To implement CATERPILLAR merchandise programs, promote promotional products and campaigns.
- Construction Industries
Service Coordinator
T. R. B. Construction Private Limited (An Authorized 3S outlet for all JCB Products)
08.2018 - 06.2019
- Acquire customers' information and prepare customer database.
- Discussion with customers about spare parts and service inquiries, quotation preparation and followups for leads conversion to orders.
- Discussion with customers about the complaint once the complaint is received in the system and deputation of engineers to the site as per complaint.
- Managing spare parts inventory and ordering parts as per norms set by the dealer for the area retail outlet.
Education
MBA - Sales & Marketing
Amity University Online
2026
B.Tech - Mechanical Engineering
Guru Nanak Institutions Technical Campus (JNTU, Hyderabad)
Hyderabad2018
Intermediate - Science Stream
NASA International Higher Secondary School
Kathmandu, Nepal2012
1oth -
Paribodh Boarding School
Kathmandu, Nepal 04.2001 -
Skills
Sales forecasting and strategic planning
Cold calling & upselling products and services
Microsoft Office
Territory sales planning
AOP achievement
Conflict resolution and complaint handling
Customer service and customer relationship development
Dealer relationship management
Customer retention
Spare parts coordination
Certification
Safety Leadership Training
Interests
Reading Books, Participating in Social Activities, Playing games like Cricket, Badminton, Table Tennis etc
Timeline
Engineer- Product Support
Kirloskar Oil Engines Limited
10.2023 - Current
Parts Sales & Service Representative-
Tractors Nepal Private Limited
07.2019 - 10.2023
Service Coordinator
T. R. B. Construction Private Limited (An Authorized 3S outlet for all JCB Products)
08.2018 - 06.2019
1oth -
Paribodh Boarding School
04.2001 -
MBA - Sales & Marketing
Amity University Online
B.Tech - Mechanical Engineering
Guru Nanak Institutions Technical Campus (JNTU, Hyderabad)
Intermediate - Science Stream
NASA International Higher Secondary School