Suman Matrubai
Account Executive
Bangalore
Summary
Account Executive with 4 years of experience in Software Industry. Driving brand awareness, building client relations and generating revenue for the company. Strategic and Innovative professional adept to SaaS.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Player Support Manager
Zynga
11.2023 - Current
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
- Created Weekly, Monthly and Quarterly reports on Ticket volumes, volume drivers and customer satisfaction scored for the Game teams and other Stakeholders.
- Increased customer satisfaction scores with personalized support solutions tailored to individual needs.
- Developed comprehensive training programs for new support staff, ensuring high levels of customer service.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Managed daily operations to ensure smooth functioning of the support department.
- Managed a team of 5 (Game leads and Resolution Specialists) at Telus International
Sr. Account Executive
Bookee (Spotbee Inc.)
11.2022 - 10.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Onboarding the new client, helping them set up their accounts and getting on a call with them regularly to keep everything in check.
- Raised tickets using Zendesk and report it directly to the product team/IT team.
- Managed a team of 3 SDRs to generate quality leads.
- Collaborated with internal teams to develop account strategy.
- Leveraged CRM (Hubspot) to collect, organize and manage data and customer information.
- Took ownership of customer issues and followed problems through to resolution.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Followed through with client requests to resolve problems.
Account Manager
Volopay Pvt Ltd
03.2022 - 09.2022
- Client Onboarding, Client and Payment data migration
- Demo Presentation for clients and Negotiated deals with customers resulting in mutually beneficial agreements and cultivated relationships
- Mainly worked for SMB market and handled/closed a few Enterprise business
- Attained minimum 70-80% of my target in a month.
- Reported customer feedback to the upper management for improvement.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Leveraged CRM to collect, organize and manage customer data and customer information.
- Trained clients on product features and updates to secure buy-in.
- Achieved and exceeded goals through dedication.
Growth Manager
Matrubai, SAWO Labs Pvt Ltd
10.2020 - 02.2022
- Worked on LinkedIn Campaigns, bringing D2C brands in for a demo.
- Worked on Post sales campaigns to bring in closed lost leads to close deals/Upselling -Cross Selling.
- Social -Selling
- Negotiated deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Communicated between internal and external stakeholders, clients and vendors.
- Presented key decision-makers with new and updated account strategies.
- Prospected new clientele through networking, canvassing and referrals.
Sales Development Representative
Synup Pvt Ltd
03.2019 - 04.2020
- Contacted customers and prospects to generate new business for projects to achieve company goals
- Cold-called prospects and successfully qualified them as a potential client for the company
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Performed cold-calling and follow-ups with leads to secure new revenue
- Used consultative sales approach to understand and meet customer needs
- Used Salesforce to maintain company database with essential account and sales information
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Synup.
Education
B.E - Computer Science
Vishweshwarya Technical University
06.2013 - 05.2017
Skills
Customer onboarding
Negotiation
Lead Generation/Market Research
Relationship Management
Problem Solving/Critical Thinking
Timeline
Player Support Manager
Zynga
11.2023 - Current
Sr. Account Executive
Bookee (Spotbee Inc.)
11.2022 - 10.2023
Account Manager
Volopay Pvt Ltd
03.2022 - 09.2022
Growth Manager
Matrubai, SAWO Labs Pvt Ltd
10.2020 - 02.2022
Sales Development Representative
Synup Pvt Ltd
03.2019 - 04.2020
B.E - Computer Science
Vishweshwarya Technical University
06.2013 - 05.2017
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