Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Suman Mishra

Suman Mishra

Bhubaneswar

Summary

More than 10 years experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. Thereby helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. Having multitasking skill with a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with a exciting retailer who promotes from within and rewards achievers.

Overview

12
12
years of professional experience

Work History

Deputy Manger Operations

NEXUS ESPLANADE
10.2018 - Current
  • 2 times promoted in last 4 years
  • Got recognition as Nexus Superhero by making the mall operational within 24hrs of Cyclone (FANI)
  • Responsible for the day-to-day presentation and ambience of the mall including but not limited to standards pertaining to retailer shop units, kiosks, mall common area, food courts, external areas, commercial and marketing assets
  • Maximize the mall's influence and leadership position in the community and with partners for the company's benefit
  • Create and develop products, processes and services which deliver an enhanced proposition or efficiencies for retailers in the delivery of service, sales, and operations
  • Direct, support and manage the Retailer Relations team in the delivery of their objectives
  • Assist in co-ordination of emergency situations and crisis management to ensure business continuity retained
  • Attend any such incident as soon as practical and act as an ambassador for the business in protection of our brand integrity
  • Support the centre manager in all health, safety, and environmental initiatives
  • Research local economic market
  • Coordinate mall employees
  • Customer relationship
  • Manage budget and expenditure
  • Sales analysis of every Individual stores
  • Making a safe platform for customers
  • Achieving financial goals
  • Relation making with retailers and vendors
  • Problem analysis and solving issues
  • Managing mall hygiene
  • Timely collection from retailers
  • Planning with retailers for promotional activities
  • Maintaining mall SOP
  • Budget planning and increase revenue
  • Managing several vendors and office owners
  • Managing fit out of store as well as offices
  • Maintaining relation with local authorities to get support for smooth operation.

Assistant Store Manager

LOUIS PHILIPPE
11.2015 - 10.2018
  • To generate business and productivity for the brand in terms of Sales & Operation
  • To ensure and create a productive in store team for smooth operations and business generation
  • To execute and ensure the business standards as set by the Brand on Floor
  • To Plan strategize and execute day to day operations to set achievements at per with annual target
  • Formulating Sales Plan, Customer Acquisition and Revenue Enhancement strategies Increase the Market
  • Train sales team in customer interaction and selling skills
  • Identify and recommend other training requirements of the sales team to the Regional Manager
  • Conduct review of the salesmen, with Area manager
  • Motivate sales team in the outlet to deliver as a team
  • Enforce discipline in terms of dress code, shop timings, attendance, and resolve day-to-day issues of the staff
  • Report other disciplinary issues to Management for necessary action.

Assistant Store Manager

BLACKBERRYS
12.2012 - 03.2015
  • To drive and achieve Sales Targets to implement Policies & Guidelines on a store-to-store basis, Manage Loss Prevention along with imparting valuable insights for streamlining & Enhancing team as well as store Productivity
  • Handling 10 Executive with 10000 sqft store
  • Developing Marketing strategies to build consumer preference and drive volumes
  • Formulating Sales Plan, Customer Acquisition and Revenue Enhancement strategies Increase the Market Share by achieving the sales targets
  • Responsible for entire Sales & Operations for the Area Evaluating marketing budgets periodically including manpower planning initiatives and ensure adherence to planned expenses
  • Providing direction to execute promotions/launches in sync with area characteristics
  • Maintaining overall profitability of business addressing to issues in a systematic way
  • Analyzing business potential, conceptualize & execute strategies to drive sales, augment turnover and achieve desired target Monitoring competitor activities and devise effective counter measures
  • Identifying, qualifying, and pursuing business opportunities through market surveys and mapping as per targeted plan as well as through lead generation
  • Visiting All Locations, scout locations for new stores (MBOs as well as EBOs) for expansion
  • Building brand focus in conjunction with operational requirements
  • Ensuring maximum brand visibility and capture optimum market shares.Designing & managing corporate communication, brand image building and product awareness campaigns

Store Manger

JAZ RETAILZ
10.2011 - 11.2012
  • Handling a team of 4 Executives for store operation
  • Formulating sales targets & implementing promotional activities to achieve the same
  • Updating MIS on daily & monthly basis
  • Handling & answering the customer queries & complaints.

Education

B. Com -

Utkal University
Bhubaneswar, Odisha

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Retail Analysis
  • Customer Service
  • Market Understanding

Websites

Accomplishments

  • Best Gold Store award in pan India for the year of 2013-2014 at Blackberrys
  • Best VM for the year of 2013-2014 at Blackberrys
  • Won GOA trip by achieving 22% L to L growth in Q3 for 2017-2018.
  • Got recognition as Nexus Superhero by making the mall operational within 24hrs of Cyclone (FANI)

Languages

Hindi
Odiya
English

Timeline

Deputy Manger Operations

NEXUS ESPLANADE
10.2018 - Current

Assistant Store Manager

LOUIS PHILIPPE
11.2015 - 10.2018

Assistant Store Manager

BLACKBERRYS
12.2012 - 03.2015

Store Manger

JAZ RETAILZ
10.2011 - 11.2012

B. Com -

Utkal University

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Suman Mishra