Suman Mondal

Day to day supervision & oversight of Order management team & backend support to marketing team.

Responsible for People management, Service delivery, Process transitions.

People Management & Stakeholder management

• Onboarding new employees to meet job requirements.
• Sparepart and sales order creation process for various Mettler global units.
• Responsible for stakeholder interaction, planned and led team meetings to review business results and communicate new and ongoing priorities.
• Supported staff training, development and evaluation.
• Held regular one-on-one meetings with employees to review performance
  and priorities and provide feedback.

Service Delivery

• Organize Kaizen to identify process improvement areas.
• Process automations and meeting SLA's.
• Work allocation and distribution in order to meet preset Service level agreements.
• Resolved stakeholder inquiries and complaints requiring management-level escalation.
• Preparing MIS & analyze performance data and forecast business results for upper management.
• Evaluated business operations compliance with regulatory and internal
  standards.

Process Transitions

• Completed projects using project management methodology.
• Performed UAT and hypercare for for new and process change.
• Audited processes to identify areas for improvement.
• Identified exceptions and deviations and recommended corrective actions
  to realign processes.
• Organized client meetings to provide project updates.
• Set specific goals for projects to measure progress and evaluate end results.
• Prepared Project documents.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked for currency, forex cards, travelers cheque.
• Prepared staff work schedules and assigned team members to specific duties.
• Monitored progress by establishing plans, budgets and measuring results.
• Handled audit & compliance for pan India branches for HDFC, ICICI, AXIS Bank.
• Ensure that all transactions completed & branches initiate Day End on the same day itself.
• Variable expenses monitored against the budget.
• Checking retained margins of transaction sourced through agents against minimum margin.

• Experience in processing settlement, disputes, managing reconciliation in Sundry and cash accounts.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Established standards and oversaw implementation for New Saksham Software.
• Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
• New clients onboarding and completed pre-qualification procedures.
• Checked vendor payments and other accounting disbursements for accuracy and compliance.
• Trained employees on cash drawer operation.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.