Suman Saha
Kolkata
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Energetic professional with 7 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
13
13
years of professional experience
Work History
Team Leader
Maniere Technologies Pvt. Ltd
Kolkata
03.2016 - 04.2023
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance reviews to assess individual team member progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Customer Service Representative
Firstsource Pvt Ltd
Kolkata
06.2010 - 02.2016
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Chemical Physics
Vidyasagar College
Kolkata03-2016
High School Diploma -
Panisheola Indira Samriti Vidyapeeth
Kolkata03-2010
Skills
- Team Supervision
- Quality Improvement
- Coaching
- Shift Scheduling
- Documentation And Reporting
- Performance Improvement
- Client Support
- Team motivation
Affiliations
- Swimming
- Listening to music
- Reading
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Award for Best Team Leader in 2018
- Received the Best Quality Performer Certificate in 2020
Personal Details
- Father's Name: Sanjay Saha
- Mothers's Name: Manju Saha
- Date of Birth : September 17th, 1990
- Marital Status : Married
- Current Salary : 5LPA
- Expected Salary : Negotiable
Timeline
Team Leader
Maniere Technologies Pvt. Ltd
03.2016 - 04.2023
Customer Service Representative
Firstsource Pvt Ltd
06.2010 - 02.2016
Bachelor of Science - Chemical Physics
Vidyasagar College
High School Diploma -
Panisheola Indira Samriti Vidyapeeth
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