Suman Sharma

Provided exceptional customer service as a Customer Service Representative at DCB Bank, handling inbound calls for loan inquiries, account-related issues, and statement-related concerns, while also managing escalation and supervision calls, auditing agent calls, and fulfilling checker responsibilities for insurance leads.

- Delivered top-notch customer service via inbound calls for loan, account, and statement-related queries
- Managed escalation and supervision calls to resolve complex customer issues
- Handled checker responsibilities for insurance leads, ensuring quality and accuracy
- Conducted audits of agent calls to maintain service standards and identify areas for improvement

• The verification Will get Online and coordinate with the entities and after will prepare the final the reports and send it to the respective clients.
• Also Using the Vloockup for making Daily tracker.

• Managed variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Handling the Escalation calls
• Making the reports for the clients and also assisting the floor
• Also use to monitor calls and give the feedback to the agents
• Also have the basic knowledge of Call Auditing