KESHAV
New Delhi
Summary
Driven and results-oriented Customer Care Associate from Radical Minds, adept in dispute resolution and basic computer knowledge. Excelled in delivering exceptional service, evidenced by a significant improvement in customer satisfaction. Trained peers, showcasing leadership and analytical skills. Proven track record in utilizing a positive attitude and determination to achieve and exceed targets.
Overview
1
1
year of professional experience
Work History
Customer Care Associate
Radical Minds
Gurgoan
02.2024 - Current
- Provided customer service through live chat, email and phone support.
- Resolved customer issues in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Performed troubleshooting to diagnose and resolve technical problems.
- Followed up with customers to ensure satisfaction with resolution.
- Handled escalated customer concerns in a professional manner.
- Utilized problem solving skills to efficiently resolve conflicts.
- Trained new Customer Care Associates on policies and procedures .
- Suggested process improvements based on customer feedback data.
- Advised customers on how to use products correctly or get the most out of them.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
12th -
S.B.V SHAHABAD MOHD PUR
01.2023
10th -
S.B.V SHAHABAD MOHD PUR
01.2021
B.com - Accounting And Finance ( Pursuing )
IGNOU
Skills
- Basic computer knowledge
- Beginner MS Excel
- Beginner MS Word
- Positive attitude
- Determined
- High Energies
- Hard Working
- Sincere
- Good decision-making
- Analytical skills
- Able to Handle People Efficiently
- Dispute Resolution
Personal Information
- Date of Birth : 08/12/05
- Nationality : Indian
- Marital Status : Unmarried
- Father's Name : Krishan
- Mother' Name : Kusum
Languages
- Hindi
- English
Hobbies and Interests
- Listening Music
- Feeding Animals
- Keeping Fit
Timeline
Customer Care Associate
Radical Minds
02.2024 - Current
12th -
S.B.V SHAHABAD MOHD PUR
10th -
S.B.V SHAHABAD MOHD PUR
B.com - Accounting And Finance ( Pursuing )
IGNOU
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