Suman Chandra Kasula

Addressing customer complaints encompassing a range of issues raised by customers. Proven track record in addressing customer complaints and overseeing teams to manage client collections. Skilled in creating SOPs, executing write-off's, and resolving customer issues by giving resolution. debit balance. Recognized with awards for outstanding performance

Oversaw a team of 12 professionals to manage Amazon clients in collections due to insufficient payable balances (specifically, Debit balance calculated as AP balance minus AR balance resulting in a negative balance). Responsible for effectively handling an average collectible portfolio totaling $15 million per month

Highlights:

Created standard operating procedures (SOP) for managing UK debit balances and coordinating the liaison run

Executed write-offs for all uncollectible third-party accounts and resolved debit balances totaling approximately 200,000 units

Recipient of "Zenith Award" in the second quarter of 2014

• Reviewed delinquent accounts to determine appropriate action for resolution.
• Contacted customers via phone and mail to negotiate payment arrangements in compliance with company policies.
• Received Section Topper Award for Apr’11

• Enhanced sales by presenting customers with specific solutions.