Accomplished Salesforce Technical Lead with 6+ years of experience and a proven track record in designing, developing, and elucidating complex systems. I am a Certified Salesforce Service Cloud Consultant and also possess implementation knowledge of Field Service Lightning. My expertise lies in Salesforce Lightning development, customization, and integration, backed by robust leadership skills that ensure successful project outcomes. Adept at architecting scalable and sustainable solutions on the Salesforce platform, with a focus on enhancing user experience and maximizing business value. Passionate about leveraging technology to drive business growth and enhance organizational efficiency. Recognized for exceptional problem-solving abilities and commitment to delivering high-quality solutions that exceed expectations.
Project Name: Network Rail Ltd - Network Enterprise Structures & Tunnels System (NEST) - Assessment and Scour
Project Description: Network Rail Ltd owns, operates, and develops Britain’s railway infrastructure, including tracks, bridges, tunnels. NEST - Assessment and Scour project is an initiative by Network Rail Ltd to enhance the safety and reliability of its railway infrastructure. This project focuses on the detailed assessment and monitoring of structural integrity and scour conditions, focusing on underwater assessment. By leveraging advanced technologies and methodologies, the project aims to proactively identify and mitigate risks, ensuring the long-term stability and safety of the railway network.
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Project Name: Network Rail Ltd - Network Enterprise Structures & Tunnels System (NEST) - Inventory
Project Description: Network Rail Ltd owns, operates, and develops Britain’s railway infrastructure, including tracks, bridges, tunnels. NEST - Inventory project is an initiative by Network Rail Ltd to enhance the management and maintenance of its extensive infrastructure. This system is designed to provide a comprehensive inventory of all structural and tunnel assets, ensuring accurate data collection, efficient management, and proactive maintenance.
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Project Name: Hologic Inc Complaints Management
Project Description: Hologic, Inc. is an American medical technology company specializing in women’s health, offering devices for diagnostics, surgery, and medical imaging. This application is designed to streamline and enhance the handling of customer complaints for medical devices. It leverages advanced technologies to automate code assignment for complaints and generate regulatory reports in accordance with medical regulatory authority guidelines.
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Project Name: Verifone FSL Implementation (Australia)
Project Description: Verifone is an American multinational corporation, that provides technology for electronic payment transactions and value-added services. The company's products consist of POS electronic payment devices that are designed for both consumer-facing and unattended environments.
Our solution offers various Service Cloud channels to create cases, custom screens to respond to those cases quickly, auto-creation of Work Orders and auto-scheduling of Service Appointments, Inventory Management, and generation of Service Report using the mobile FSL mobile app.
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Project Name: Cognizant Med-Vantage Lightning
Project Description: Lightning version of Cognizant Med-Vantage offers a cost-efficient, easy-to-use, and highly flexible solution with enhanced Lightning UI.
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Project Name: Cognizant Med-Vantage
Project Description: Cognizant Med-Vantage is an award-winning integrated service and comprehensive quality management business cloud solution, designed specifically for the medical device industry.
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