SUMANSHU RANJAN SHARMA
New Delhi
Summary
To enhance my professional skills, capabilities and knowledge in an organisation which recognises the value of hard work and trusts me with responsibilities and challenges.
Overview
3
3
years of professional experience
Work History
Grievance Associate
Cars24 Services Private Limited
01.2026 - Current
- Handle inbound and outbound customer queries via calls, email, and chat.
- Provide accurate information on services, pricing, and documentation.
- Resolve customer complaints efficiently to ensure satisfaction.
- Maintain CRM records and follow-ups.
- Coordinate with internal teams for smooth operations.
- Meet KPIs like response time and resolution rate.
Senior Sales Consultant
DOTPE PVT.LTD
05.2024 - 01.2026
- Conduct outbound calls to potential customers using the provided lead database promote company products and services.
- Present product information clearly and effectively to generate interest and engagement.
- Identify customer needs and offer appropriate solutions or product recommendations.
- Maintain accurate and updated records of customer interactions, call details, and outcomes in the CRM system.
- Receive purchase orders from customers and manage the order processing workflow efficiently.
- Coordinate with the finance team to ensure smooth invoice generation and timely processing.
- Handle customer inquiries, concerns, and objections confidently and professionally to ensure customer satisfaction.
Senior Executive
I PROCESS SERVICE INDIA PVT.LTD
07.2023 - 04.2024
- Interact with customers to understand their loan requirements and required loan amount.
- Verify customer identity, financial documents, and property-related papers for eligibility and legal clearance.
- Coordinate with the credit and underwriting teams to evaluate the customer profile and determine the accurate sanction amount.
- Client: CICI BANK
- Department: Mortgage and Finance
Education
Bachelor of Commerce -
INDIRA GANDHI NATIONAL UNIVERSITY
Skills
- MSOFFICE
- Excel Tally
- Teamwork
- Time Management
- Leadership
- Effective Communication
Languages
- Hindi
- Telgu
- English
Timeline
Grievance Associate
Cars24 Services Private Limited
01.2026 - Current
Senior Sales Consultant
DOTPE PVT.LTD
05.2024 - 01.2026
Senior Executive
I PROCESS SERVICE INDIA PVT.LTD
07.2023 - 04.2024
Bachelor of Commerce -
INDIRA GANDHI NATIONAL UNIVERSITY