Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Timeline
Generic

Sumanth Dosapati

Hyderabad

Summary

ServiceNow Engineer with over 5 years of experience, specializing in Software Asset Management that generated million-dollar savings. Proficient in ITSM, HRSD workflows, and custom application development. Focused on enhancing automation and user experience while leveraging third-party integrations to optimize workflows. Proven ability to deliver impactful solutions aligned with strategic objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ServiceNow Engineer

Deliveroo
Hyderabad
09.2024 - Current
  • Implemented Software Asset Management to streamline license usage, uncovering opportunities for million-dollar savings.
  • Engineered HRSD workflows to enhance the automation of processes within the ServiceNow environment.
  • Refined onboarding experience in ServiceNow by incorporating integrations with third-party tools, like Workday.

ServiceNow Developer

Mercedes Benz
Bengaluru
03.2022 - 08.2024
  • Managed full-scale integration of the ITSM process into the organizational framework.
  • Refined UI/UX in Employee Center utilizing custom portal widgets.
  • Custom Application development with third-party tool integrations.
  • SME for Platform Analytics and Reporting.
  • Lead the IT Service Catalog roadmap, meeting business needs and enhancing user experience, automation, efficiency.

ServiceNow Developer

Cognizant
Hyderabad
09.2020 - 03.2022
  • Core ITSM implementation and operational support.
  • Cross platform development with flows, virtual agent, Predictive Intelligence.
  • Third party integrations with Ansible, Fujitsu, Salesforce.

Education

Bachelor of Engineering - Computer Science

Sathyabama University
Chennai, India

Skills

  • ITSM
  • Software Asset Management (SAM Pro)
  • HRSD
  • Third-party integrations
  • UI/UX - Portals
  • Platform Analytics

Accomplishments

  • ServiceNow Rising Star Award (2022, 2023, 2024)
  • ServiceNow Community Level 8 Expert - Kilo Sage
  • Bronze Award - Mercedes Benz

Certification

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist – ITSM
  • Certified Implementation Specialist – Discovery

Affiliations

Speaker - ServiceNow CreatorCon 2024

Participant - ServiceNow World Forum Frankfurt, Germany 2023

Timeline

ServiceNow Engineer

Deliveroo
09.2024 - Current

ServiceNow Developer

Mercedes Benz
03.2022 - 08.2024

ServiceNow Developer

Cognizant
09.2020 - 03.2022

Bachelor of Engineering - Computer Science

Sathyabama University
Sumanth Dosapati