SUMANTH REDDY
Bangalore
Summary
Results-oriented Customer Lifecycle Manager adept at managing both Enterprise and Government client portfolios. Experienced in executing targeted campaigns for revenue enhancement, establishing key performance indicators (KPIs) to gauge success, and delivering specialized support to navigate unique challenges. Demonstrated proficiency in seamless product integration into varied workflows. Experienced in effectively resolving customer escalations, and maintaining consistently high satisfaction level
Overview
3
3
years of professional experience
Work History
Business Development Manager
Crayon Software Experts
Bengaluru
04.2024 - Current
- Developed and implemented strategies to increase sales with Channel Partners.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Created presentations to attract new business opportunities in PRT Events and presented to Partners.
- Managing Channel Partners to drive the business to Azure including Cloud, Backup, Storage Etc.
- Meeting the Partners on regular basis to be on top of mind for the requirement closures.
- Conducting GTM activities to Partners to generate more revenue streams
- Established new customer accounts using negotiation and sales closing abilities.
Senior Associate Customer Lifecycle Manager
International School of Management Excellence (ISME)
03.2021 - 12.2022
- Results-oriented Customer Lifecycle Manager adept at managing both Enterprise and Government client portfolios
- Experienced in executing targeted campaigns for revenue enhancement, establishing key performance indicators (KPIs) to gauge success, and delivering specialized support to navigate unique challenges
- Demonstrated proficiency in seamless product integration into varied workflows
- Experienced in effectively resolving customer escalations, and maintaining consistently high satisfaction levels.
- Negotiating commercial terms within set guidelines.
- Manage daily activities on CRM
- Fixing up meetings for the sales team to achieve sales objective. Worked independently and with team to provide profitable contributions to department's venture.
Education
Post Graduation Diploma in Management - Marketing -
Sri Venkateshwara University Tirupati
01.2021
Bachelor of Business Administration -
Unknown
01.2019
Skills
- Customer Advocacy
- Client Relationship Management
- Team player
- Cross-functional Team Collaboration
- Upselling and Cross-selling Proficiency
- Efficient Problem Resolution and Escalation Management
- Customer Experience Optimization
- Strategic Sales Support
Accomplishments
- Awarded with Team Player for the highest revenue holder in the team.
- Successfully Coordinated with Partners and customers during the internal migration of their servers from one platform to another.
- Has handled 30+ valued partners during partner Events and collaborated with the company for revenue growth.
Languages
- English
- Telugu
- Kannada
- Hindi
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Kannada
Beginner
A1
Hindi
Beginner
A1
Timeline
Business Development Manager
Crayon Software Experts
04.2024 - Current
Senior Associate Customer Lifecycle Manager
International School of Management Excellence (ISME)
03.2021 - 12.2022
Post Graduation Diploma in Management - Marketing -
Sri Venkateshwara University Tirupati
Bachelor of Business Administration -
Unknown
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