Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Sumayya Abdul Aziz Charangan

Sumayya Abdul Aziz Charangan

Kurla, Mumbai

Summary

To secure a responsible position, where I can contribute to the successful growth of the organization by using my skills, abilities and hard work.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

AVP 2 - Pioneer Relationship Manager

Indusind Bank
Mumbai
07.2023 - Current
  • Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
  • Maximise RBL share of wallet through cross selling transaction banking products.
  • Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
  • Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities.
  • Develop proficiency in job related skills through exposure to training programs.
  • Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.

AVP - Preferred Relationship manager

RBL Bank
Mumbai
11.2020 - 07.2023
  • Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
  • Maximize RBL share of wallet through cross selling transaction banking products.
  • Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
  • Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities.
  • Develop proficiency in job related skills through exposure to training programs.
  • Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.

Sr Cluster Manager

ADITYA BIRLA SUNLIFE INSURANCE COMPANY LTD, HDFC Bank channel
05.2018 - 10.2020
  • To derive Insurance Business from assigned HDFC Banca Chanel in a cluster
  • To convince the relationship so they can convince their customer to invest in the Birla SunLife Insurance
  • To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship
  • Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter
  • Responsible for ensuring efficiencies in distribution by periodically reviewing the business provided by the Channel partner
  • Responsible for post sales service, MIS maintenance at his level, daily activity reporting & partially for renewals
  • Grooming and development of the team
  • Ensuring team goal sheet target met.

Sr Financial Manager | Wealth Manager

YES Bank Ltd
Mumbai.
07.2017 - 04.2018
  • Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
  • Maximize RBL share of wallet through cross selling transaction banking products.
  • Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
  • Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities.
  • Develop proficiency in job related skills through exposure to training programs.
  • Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.

Deputy Manager

KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE
05.2012 - 07.2017
  • Channel Management of Privy League-Premier banking Channel of Kotak Mahindra Bank.( HNI /NRI Customers)
  • Responsible for Analyzing the assigned Branches Privy RMs potential and his Customer Base which he/she will be associated with & use it logically for business development
  • Responsible for ensuring efficiencies in distribution by periodically reviewing the business provided by the Channel partner
  • Responsible for post sales service, MIS maintenance at his level, daily activity reporting & partially for renewals
  • Responsible for adherence to the code of conduct of the unit and confirmation to all financial and administrative systems
  • Responsible for ensuring engagement of partners with the Company to ensure a long term and productive relationship by supporting them with regular training on products and regulations.

Education

PGDFM - Accounts and Finance.

Welingkar Institute of Management
Mumbai.

B.com -

Mumbai University

Skills

Professionalism and strong work ethicundefined

Certification

Advance Diploma in web designing from Globenet institute. Done basic of Computers MS office and SQL 5.0. Q Basic Programming with Graphic. C Programming. IRDA certified. AMFI Certified.

Languages

Urdu
Advanced
C1
Hindi
Advanced
C1
English
Advanced
C1

Timeline

AVP 2 - Pioneer Relationship Manager

Indusind Bank
07.2023 - Current

AVP - Preferred Relationship manager

RBL Bank
11.2020 - 07.2023

Sr Cluster Manager

ADITYA BIRLA SUNLIFE INSURANCE COMPANY LTD, HDFC Bank channel
05.2018 - 10.2020

Sr Financial Manager | Wealth Manager

YES Bank Ltd
07.2017 - 04.2018

Deputy Manager

KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE
05.2012 - 07.2017

PGDFM - Accounts and Finance.

Welingkar Institute of Management

B.com -

Mumbai University
Sumayya Abdul Aziz Charangan