Sumeet Bansal

Project: Handling Multiple Projects at account Level

Multi-Project Delivery Management: Led the end-to-end delivery of multiple parallel projects. Some are existing in DevOps mode and a couple of new where we are implementing rebate management system.

Program Planning & Execution: Created master program plans, managed budgets, and allocated resources across teams to ensure on-time and within-scope project delivery.
Agentforce & COE Innovation: Partnered with the Center of Excellence (COE) to build Proof of Concepts (POCs) for Salesforce Agentforce, conducting live demos for business stakeholders to showcase new AI capabilities.

Stakeholder Alignment: Worked closely with business leaders, technical teams, and clients to capture requirements, define project goals, and report on key program metrics (schedule, quality, risks, and CSAT).

Risk & Dependency Management: Identified and managed project risks, issues, and cross-project dependencies using proactive mitigation plans.

Agile Leadership: Promoted Agile practices across project teams, guiding sprint planning, retrospectives, and continuous delivery while maintaining strict quality standards.

Team Mentorship: Guided and coached project managers and delivery team members, providing regular feedback and day-to-day support to build strong delivery teams.

Project: Call center Transformation From Siebel to Salesforce

Project Description: The project deals with moving the existing Siebel Call center application to Salesforce Platform. This will be done in multiple phases and will take care of the below functionalities in the initial phases.

Project Planning & Road mapping: Built comprehensive project plans and strategic roadmaps, keeping internal and external stakeholders aligned on key milestones and timelines.

Team Leadership: Led and mentored a cross-functional delivery team of 15–20 members, managing resource allocation and day-to-day operations to ensure high performance

Program Governance: Established robust project governance to proactively manage timelines, resource needs, cross-project dependencies, and delivery risks.

Process Improvement & Optimization: Evaluated existing delivery workflows against industry best practices to streamline processes, remove bottlenecks, and support fast-paced deployment schedules.

Global & Cross-Stream Alignment: Maintained active communication with adjacent program teams and international stakeholders to ensure smooth cross-regional collaboration.

KPI & Status Reporting: Generated and delivered weekly and monthly KPI reports to leadership, providing full visibility into project health, metrics, and progress.

Project: Customer Engagement Platform(CEP)

Project Description: Working with Toyota Financial Service at Toyota Headquarters in US. CEP is the new platform in salesforce used to server customers for service requests, collections, recovery management, insurance and other functionalities.

Environment Readiness: Verified setup across Dev, QA, UAT, Staging, and Production environments prior to each release date.

IT Coordination: Led communication with IT teams regarding environment planning, configuration, and readiness.

Version Control & Sandboxes: Established version control standards, managed code branching strategies, and scheduled Salesforce Sandbox refreshes.

Release Planning: Created deployment playbooks and published the master release calendar to track dependencies and eliminate scheduling conflicts.

Deployment Execution: Coordinated build packaging and managed deployments across Dev, QA, UAT, and Production with development and operations teams.

Governance & Quality: Enforced release standards, verified quality gate criteria, and secured required approvals before final deployment.

Project: Stars

Project Description: Working with Toyota Financial Service at Toyota Headquarters in US. Stars is a web based Siebel application in a Siebel Captive Finance V 7.7. It is the foundation for the Toyota Financial CRM System. It if being used by ~3000 associated who interface with TFS customers and their accounts. Stars is migrated from Focus Host application to a true CRM application to meet long term business needs.

• Roles and Responsibilities(Siebel Admin and Release Manager)
• Technical support and trouble shooting for all Siebel Admin related issues
• Coordinating with different infra teams on day to day activities
• Maintain system documentation
• Interaction with users for issues at client end.
• Data refreshes
• Designs infrastructure architecture and reviews existing architecture to meet business needs
• Investigate root causes and resolutions and provide possible solutions
• Identify and implement process improvements in the architecture and/or infrastructure of existing systems.
• Clusters Management, Load balancers,Sec1,JMS Receivers, Workmons
• Migrations- Repository and Non Repository
• Creating Batch files for server admin jobs and monitoring.

Project: Saturn

Project Description: Kraft foods is one of the largest food manufactures in Europe. It the largest chocolates and cookies manufacture in Europe and has taken number one position after the takeover of Cadbury. The sales force is using a Siebel eConsumer Application which is named as SATURN.

SATURN is implemented in 13 countries which include Latin American Countries and Nordic Countries. Each country has separate Siebel Server. Infosys is providing support to the Saturn Application and also Enhancement of the current application.

• Roles and Responsibilities:
• Release Management- which includes making the release, plans during the deployments. Also includes taking downtime approval from the countries and also direct communication with them during and after the deployments.
• Technical support and trouble shooting for all Siebel Admin related issues
• Coordinating between client and offshore team
• Managing Servers and Server Components.
• Full and Incremental compiles on repository.
• Srf Replacement and Repository Migration.
• Helping Developers setting up the Thick Client.
• Responsible for Non Repository Changes during Deployments. Eg LOV, Workflow, Positions, Responsibilities etc
• Mobile Client Setup DB Extraction and Synchronization.
• Preparation of Upgrade kits for remote users and help them downloading the latest Kits.

Project: BT WIZARD

Project Description: British Telecom is one of the biggest Telecom providers in UK. They are using Siebel 7.8 sales for selling their IVPN product. Siebel is already configured for the product. a number of change requests come per Quarter.

• Roles and Responsibilities:
• Stop/Start Siebel servers, enable/disable server components
• Mobile Client setup, DB extraction, synchronization
• Maintenance of List of Values, MLOVs
• Analyzing the log files
• Compiling SRFs (Full Compile, Incremental Compile)
• Deploying SRFs in Siebel Servers
• Database Management
• Code Move From one environment to another including Repository and Non Repository Changes.