Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
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Timeline
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Justin Solomon

Justin Solomon

Delivery Head
Bangalore

Summary

A Seasoned Technology Leader with a background in Software Engineering within start-ups to fortune-100 environments. An intense bottom-line oriented professional, especially skilled at synthesising technical and business requirements into a viable proposition. Track record of achievements in conceiving & building innovative software products, formulating creative product strategy, managing strategic accounts and developing high output organizations.

Overview

30
30
years of professional experience
4
4
Languages

Work History

Delivery Head

GalaxE Solutions Pvt. Ltd
05.2016 - Current
  • Define Product Roadmap
  • Closely work with engineering to define implementable product requirements
  • Responsible for Product Adoption and success
  • Responsible for Market Analysis
  • Responsible for Competitive Analysis
  • Handling Global Delivery for leading Health Care and Banking Clients
  • Built and energised technology team of 250+ engineering teammates across globe, encouraged and fostered collaboration by adopting best practices and innovations
  • Digitally transformed the 60% of the legacy Applications into modern .Net application by adopting .Net Core and Micro frontend implementation.
  • Adoption of SonarCloud and SonarLint for improving Code Coverage by 25% and tech debt reduction by 90% to achieve an overall quality gate conformance of 80%
  • Lead the High Performance Initiative Goal – Tasks automation to reduce workload and save manpowerusing standard tools like Power Automate, CSOM etc.
  • Oversaw the implementation of recommender system, helpdesk automation system and AI Chatbot
  • Modernized UI/UX for 48 Countries by Redesigning the UI/UX, this effort resulted in increasing the customer base by 17% and satisfaction of existing customers
  • Directed and reviewed the statistics for the optimisation of SQL queries used in SSRS/SSIS/SSAS
  • Led the effort for development of Portfolio, Project Management system in a record time of 3 months and won the confidence of clients and gained new business opportunities
  • Adopted Agile SAFe model for 20 distributed teams of all lines of product and coordinated with different Agile teams for achieving predictable velocity
  • Working actively along with the sales team on pre-sales activities for grabbing new opportunities
  • Improved the knowledge index of Product engineering team by 3 points on a scale of 10 by Launching the knowledge sharing process across different lines of product
  • Consistently have delivered projects on time and have been noted for quick turn around and quality deliverables
  • Have kept CSAT scores always on top 2 boxes
  • Improved the ESAT score from 6 to 9 on a 10-point scale
  • This involved a comprehensive understanding of various employee’s suggestions, documentation and ideas for moving from satisfaction to delight.

Delivery Head

Wipro Ltd
09.2009 - 05.2016
  • Built a new practice from scratch, drafted/reviewed SLA/SOW/MSA/RFP, hired staff and Owned the Practice health on all key metrics
  • Identified new business requirements, guide in writing, editing, reviewing contracts and provide inputs for contract negotiations
  • Managed key relationships with Client and other stakeholders
  • Release regular updates on your progress to your Clients and internal stakeholders
  • With automation and reduction of cycle time, reduced manual errors, along with customer relationship, increased the resource foot print from 66 to 120 in a span of 2 years.
  • With effective People Management, reduced attrition from 33% to 0% over a span of 1.5 years
  • Lead the effort for directly engaging with client’s clients to have reduced cycle time for application support related resolutions managing 47 clients globally
  • Actively took part in the Sales Force migration from Savvion (BPM Tool), which helped in reducing the tickets and cross skilling of resources in new technology and reduction of support tickets
  • Improvised the business with required amount of transparency, which lead to customer confidence and started comparing services to global IT giants and special notes on this were sent to the leadership mentioning the same, resulting in a perception transformation from competition to partner
  • Ran workshops internally and with customers on technology and business topics to create new solution areas and use cases
  • Identified opportunities in the current engagement to cross sell or up sell Company's offerings and created the Technology Roadmap

Program Manager

Wipro Ltd
02.2013 - 01.2016
  • Owned the delivery of features and programs from end-to-end
  • Developed cohesive plans across the company and customer sides to delivery on an CSAT increase of 21% programs
  • Acted as the point of communication for your program's status to a broad audience from executives to engineers
  • Worked closely with the development leads and support teams to ensure features are delivered and supported
  • Transformed legacy products into new Platforms, Reduced number of problem tickets by 28% and Increased customer base by 12 %
  • Led the Test Case Automation and CI/CD tasks to reduce the deployment time by 80 % for Test, Integration and Production Environment

Service Delivery Manager

IBM Global Service Pvt. Ltd
05.2004 - 12.2008
  • Managed Multiple Projects involving Project Initiation, Planning, Execution, Monitor/Control and Closure
  • Grew the team size from 7 to 49 with different roles like Developers, QA, Designers, Architects and leads
  • Built and managed a team of highly skilled software across South India region
  • Managed major telecom clients operations, delivery and telecom application development for entire South India regions for both mobile and landline business’ resulting in larger amount of automation which resulted in increase in CSAT scores to 18% from 12%
  • Influenced the strategy for Integration of .NET APIs and JAVA APIs and planned the upgrade strategy for legacy code to Java Platform
  • Spearheaded the Engineering activities like Data Modelling, Solution Design, DW Design, Development and Implementation
  • Lead the team through the development process and seek opportunity for continuous improvement and best practices on multiple projects of high complexity
  • Inculcated processes to improve efficiency in building product solutions (development and quality)
  • Directed and reviewed the statistics for the optimisation of SQL queries used in SSRS/SSIS/SSAS
  • Identified and facilitate training for the project team
  • Have been identified as a Top talent, and with additional role as people manager, mentored resources across accounts, helped them to identify opportunities for skill enhancement and job opportunities across various verticals within India and abroad
  • Liaised with HR Team for Recruitment and monitor the career development of project staff
  • Actively participated in Goal setting, measurement and assessments
  • Collaborated for improvement of Cross project productivity

Officer - EDP

Malar Hospitals, Heart Foundation
12.2002 - 12.2004
  • Have managed the whole IT infrastructure
  • Managed Novell Netware servers, cabling across buildings on both ArcNet and Ethernet networks
  • Responsible for Backup, restoration and data management (safety & security of data) for all hospital record management system
  • Was responsible for salary processing for the whole 800 employees
  • Upgraded the network from ArcNet to Ethernet without any disruption to hospital workforce and operations
  • Coordinated for Development and Unit Tests of applications according to technical specifications to suit the hospital needs
  • Doubt resolution of new members by delivering satisfactory and conceptually solid solutions within timeline
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration

Assistant Manager Billing

Bharti Airtel Ltd
01.2001 - 05.2004
  • Lead telecom billing for Tamil Nadu and Kerala circles
  • Derived Technical specifications from Business requirements
  • Lead the Design for telecom billing and collection related application development
  • Played an active architect role in billing system migration from various telecom billing systems to Kenan Arbor resulting in billing system consolidation
  • Spearheaded application development to support bill collections and tracking which resulted in a revenue saving of 3.6 mn INR per month for Kerala and later was replicated as best practice to 5 telecom circles across India (Delhi, Maharashtra, Tamilnadu, Andhra and Kerala)
  • Spearheaded HR projects which won Golden peacock award
  • Created reusable components for use by other applications and Projects
  • Actively Participated in defect triage

System Administrator

AVM Telecom
09.1996 - 12.2000
  • Designed, Developed, Tested and Implemented Telecom Web Applications products using Visual Basic, SQL Server and Oracle for customer management, application form tracking and delivery of mobile handset and sim cards, commission payout
  • Transformation of legacy stand-alone COBOL based apps to web based apps using Visual Basic and MS Sql Server helped the company save costs and additional investments required for addressing Y2K issues
  • Have single handedly managed the company’s IT division for various business’ like Telecom, American Express Card Services, Walkie Talkie Sales & Services, Remote Sales Centre Management (Infra & Software), IT Support for the organisation’s Educational centres (Schools)
  • Collaborated with teams to handle technical problems and develop new procedures and also have handled infrastructure and vendor management
  • Provided technical guidance to ensure optimization of go to market products

Education

B.B. A -

Madurai Kamaraj University

RPA Level 1 Certification - UI Path -

UI Path

Web Programming and Client Service Architecture - SSI, Chennai - undefined

Skills

Enterprise Architecture and Integrationundefined

Accomplishments

  • Documented and resolved attrition and co-ordination issues which led to increased customer satisfaction and increased business by 48%.
  • Achieved Zero Call Drop Call Center Migration by effective planning and execution with accuracy and efficiency.
  • Documented and resolved Billing and Collection Issuues which led to increase in customer payments by 3.6 mn INR per month.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Delivery Head

GalaxE Solutions Pvt. Ltd
05.2016 - Current

Program Manager

Wipro Ltd
02.2013 - 01.2016

Delivery Head

Wipro Ltd
09.2009 - 05.2016

Service Delivery Manager

IBM Global Service Pvt. Ltd
05.2004 - 12.2008

Officer - EDP

Malar Hospitals, Heart Foundation
12.2002 - 12.2004

Assistant Manager Billing

Bharti Airtel Ltd
01.2001 - 05.2004

System Administrator

AVM Telecom
09.1996 - 12.2000

B.B. A -

Madurai Kamaraj University

RPA Level 1 Certification - UI Path -

UI Path

Web Programming and Client Service Architecture - SSI, Chennai - undefined

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Justin SolomonDelivery Head