Sumeet Vishwakarma
E-commerce Supply Chain Manager
Thane
Summary
Proven leader in supply chain and operations management, with a track record of driving process improvements and cost savings at Bestseller India. Skilled in ERP systems and strategic planning, with a knack for fostering team collaboration. Achieved significant enhancements in operational efficiency and customer satisfaction through innovative solutions and effective communication.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
E-commerce Manager
Bestseller India
06.2022 - Current
- Managed inventory control processes for seamless order fulfillment at 99.85% and customer satisfaction.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Collaborated with cross-functional teams to identify supply chain bottlenecks and develop targeted improvement strategies resulting in increased productivity by 15%
- Conducted risk assessments for supply chain, identifying potential vulnerabilities and implementing mitigation plans.
- Implemented efficient warehouse layout designs, optimizing space utilization and improving picking efficiency.
- Streamlined procurement processes by implementing strategic sourcing initiatives, resulting in reduced lead times and cost savings.
- Managed budgetary responsibilities for supply chain function, ensuring accurate financial reporting and cost control measures were in place.
- Championed sustainability initiatives within supply chain, focusing on waste reduction and eco-friendly practices that resulted in long-term cost savings.
- Drove process improvements through root cause analysis techniques such as Six Sigma methodologies or Kaizen events that resulted in increased operational efficiency.
Operations Manager
Panasonic India
11.2020 - 06.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them resulting in Annual Audit Score achievement of 99.95%
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements during Festive Season to cater 100% orders in 24 hours.
- Developed and implemented strategies to maximize customer satisfaction.
- Streamlining system and procedures for effective inventory control for ensuring ready availability of materials to meet delivery targets.
- Synchronizing inbound and outbound operation and implementing process enhancement for improved stakeholder satisfaction resulting in increased ETA accuracy and reduction in procurement lead time.
- Designing, Implement, Measure, Evaluate SOP.
- Monitoring transporters ensuring On Time delivery and transit norms of Domestics.
Operations Manager
Stellar Value Chain Solution
11.2017 - 11.2020
- Managing Apparels, Paint Industry and E‑commerce clients.
- Process Mapping, Process Adherence, Standardization, Horizontal Deployment.
- Warehouse Layout, Process Flow Design.
- SLA & KPI monitoring, Weekly‑Monthly Business Reviews with Customers averaging out to 98%.
- Understanding clients network design/business and documenting it.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Project Analyst
Hellmann Worldwide Logistics
05.2015 - 11.2017
- Developed innovative solutions to complex problems, resulting in increased overall project effectiveness by 95%
- Cultivated positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels.
- Effectively controlled cost and developed operating budgets.
- Monitor employees’ productivity and optimize procedures to reduce cost.
- Identified inefficiencies and made recommendations for process improvements.
- Monthly P&L review with the warehouse managers and discussing the bottle necks and loop holes.
- Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
- Reported project cost analyses to enhance workflow and increase profits.
Manufacturing Group Leader
Mahindra Logistics
03.2012 - 05.2015
- Experience in controlling material operations and handling manpower (200+).
- Warehouse storage optimization and planning for future products.
- Successfully managed multiple production lines simultaneously, ensuring timely completion of orders and customer satisfaction.
- Spearheaded cost-saving initiatives by analyzing expenses, identifying inefficiencies, and recommending practical solutions.
- Reduced equipment downtime through proactive maintenance planning and timely repairs.
- Implemented safety protocols leading to significant decrease in workplace accidents and incidents.
Education
Bachelor of Engineering - Electronics And Telecommunication
South Gujarat University
Bharuch, India 07.2007 - 08.2011
Skills
E-commerce Platforms
Order Fulfillment
Problem-solving abilities
Effective Communication
Analytical Thinking
Strategic Planning
Team Collaboration
Multitasking Abilities
Data Analytics
Warehouse Operations
Supply Chain Management
ERP systems proficiency
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Photography
Passionate about capturing the beauty of everyday moments through the lens. Skilled in various photography techniques, including portrait, landscape, and macro photography. Proficient in using DSLR cameras and photo editing software like Adobe Lightroom. Regularly participate in photography workshops and exhibitions to continually enhance my skills and stay updated with the latest trends.
Timeline
E-commerce Manager
Bestseller India
06.2022 - Current
Operations Manager
Panasonic India
11.2020 - 06.2022
Operations Manager
Stellar Value Chain Solution
11.2017 - 11.2020
Project Analyst
Hellmann Worldwide Logistics
05.2015 - 11.2017
Manufacturing Group Leader
Mahindra Logistics
03.2012 - 05.2015
Bachelor of Engineering - Electronics And Telecommunication
South Gujarat University
07.2007 - 08.2011
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