Sumeir Dosani
Team Leader - Operations (HQL, BANT, Waterfall, SQL, Profiling)
Pune,Maharashtra
Summary
Dynamic leader with a over a decade of experience driving business success through innovative and impactful lead generation strategies, adept in multi-channel mastery and fostering cross-functional collaboration. Excelled in enhancing team productivity and campaign lifecycle management, achieving significant improvements in performance metrics. Re-energized after a career break, ready to drive success with exceptional relationship-building skills and a focus on achieving high-impact results.
Overview
12
12
years of professional experience
Work History
Team Leader - Operations (HQL, BANT, SQL)
YDP Global Business Solutions Pvt Ltd
Pune
01.2024 - Current
- Oversee entire campaign lifecycle from setup to execution, ensuring timely delivery.
- Drive lead conversion efforts and manage inventory requests for optimized campaign effectiveness.
- Monitor campaign performance and collaborate with cross-functional teams to enhance delivery and reduce errors.
Career Break
Career Break
Pune
12.2023 - 01.2024
- During this period, I took a necessary career break due to an injury that required focused recovery and rehabilitation. This time allowed me to regain my health and well-being, and also provided an opportunity for personal reflection and skill development.
- I engaged in yoga and physical fitness, which helped me stay connected to my professional interests and prepared me for my future endeavors. I am now eager to re-enter the workforce with renewed energy and a fresh perspective.
Team Leader - Operations
Manlitics B2B ITES · Full-time
Pune
06.2023 - 12.2023
- Managed team of 30 agents to deliver high-impact campaigns aligned with client objectives.
- Enhanced operational efficiency while fostering results-oriented environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader - Operations
YDP Global Business Solutions Pvt Ltd
Pune
01.2020 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Oversaw a team of 15-20 associates, focusing on performance and delivery metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Research Analyst - Lead Generation
Ziff Davis Performance Marketing
Pune
05.2016 - 01.2020
- Collaborated with cross-functional teams for holistic approach to research initiatives.
- Enhanced team productivity with effective project management and prioritization of tasks.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of deliverables under tight deadlines.
- Optimized research methodologies, resulting in more accurate and timely findings.
Senior Customer Service Associate
ISN Group
Pune
01.2013 - 05.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and organization from potential liabilities.
- Mentored junior associates in maintaining high level of professionalism and delivering exceptional service to clients.
Education
High School Diploma -
Pune University
Pune, India 2007 - 2007
SSC -
National English School
Rajapur, India 04.2001 -
Skills
Multi-Channel Mastery
undefinedAccomplishments
Best Team Leader for Consecutive 3 Years in YDP.
Achiever of the Quarter award in Manlitics.
Recognized for delivering the critical campaign in YDP.
Timeline
Team Leader - Operations (HQL, BANT, SQL)
YDP Global Business Solutions Pvt Ltd
01.2024 - Current
Career Break
Career Break
12.2023 - 01.2024
Team Leader - Operations
Manlitics B2B ITES · Full-time
06.2023 - 12.2023
Team Leader - Operations
YDP Global Business Solutions Pvt Ltd
01.2020 - 05.2023
Senior Research Analyst - Lead Generation
Ziff Davis Performance Marketing
05.2016 - 01.2020
Senior Customer Service Associate
ISN Group
01.2013 - 05.2016
High School Diploma -
Pune University
2007 - 2007
SSC -
National English School
04.2001 -
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