Sumesh Bhatt
Digital Advertising
Bangalore
Summary
Accomplished Sr. Ads Success Manager with a proven track record at Amazon, adept in strategic communications and team leadership. Spearheaded innovative projects, enhancing customer satisfaction and service delivery. Skilled in customer relationship building and business development, achieving significant account growth and operational efficiency.
Overview
16
16
years of professional experience
2003
2003
years of post-secondary education
Work History
Sr. Ads Success Manager (Non Endemic Local & Pub)
Amazon Advertiser Success Team (AST)
01.2024 - Current
- Managing a team of 13 Account Managers to drive campaign performance & delivery for US Non Endemic Local & Publishing advertisers.
- Improved lead generation through meticulous targeting of key demographics in both traditional and digital channels.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Built and deployed strategic approaches in marketing and branding to enhance product sales.
- Managed senior-level personnel working in marketing and sales capacities.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Collected performance data on each promotion to better plan future events.
- Managed cross-functional teams for efficient project completion and timely delivery of ad campaigns.
Sr. Ads Success Manager (US LCS Non Endemic & Pub)
Amazon Advertiser Success Team (AST)
01.2021 - 12.2023
- Established the US LCS Non Endemic & Publishing teams from scratch & increased the headcount to 30 optimizers.
- Spearheaded strategic projects (such as ADSP Self-Service Pilot launch) aimed at enhancing the overall value proposition for clients, ultimately contributing to increased revenue growth and customer satisfaction.
- Managed a diverse portfolio of high-value accounts, ensuring consistent delivery of exceptional service levels.
- Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.
- Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.
- Conducted regular business reviews with clients to assess progress towards goals, offering strategic recommendations as needed.
- Streamlined internal processes for improved team efficiency, enabling faster response times to customer inquiries.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Defined clear targets and objectives and communicated to other team members.
Sr. Ads Success Manager (Onboarding)
Amazon Advertiser Success Team (AST)
03.2017 - 12.2020
- Managed the EU & US Onboarding team consisting of 3 people managers and ~40 optimizers.
- Identified launch opportunities and collaborated with marketing teams to launch new advertisers on Amazon Ads.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Mitigated potential account attrition risks by addressing concerns proactively and collaborating with stakeholders to develop action plans.
Manager of Operations (Seller Support)
Amazon Seller Support Services
03.2016 - 02.2017
- Managed a team of 5 people managers & ~100 seller support associates to improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Launched the bottom quartile management program to help the specialists consistently missing the business goals move up the learning curve.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Assisted in recruiting, hiring and training of team members.
Operations Manager, EMC
HCL Technologies Ltd.
10.2014 - 02.2016
- Led the Service Desk Operations for EMC Corporation by managing a team of 4 Deputy Managers and 10 Assistant Managers across two sites.
- Accountable for managing the performance for Calls / Chat / Queue / Email teams. In addition, acted as the single threaded owner for Quality / Training / Escalations / Global Account Management Teams.
- Was responsible for leading the OJT team to ensure transition of agents from Training to Production Floor.
- Worked closely with HR team to deploy tenured resources to different projects.
Operations Manager (US Sales & Technical Support)
Dell Intl. Services India Pvt. Ltd.
06.2009 - 09.2014
- Lead a team of Sales & Tech. support executives for smooth delivery on all key business metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Arts -
Council of Technical Education
Skills
- Strategic communications
- Customer Relationship Building
- Sales management
- Training and mentoring
- Client Relations
- Staff mentoring & leadership
- Business Development
- Stakeholder Management
- Teamwork and Collaboration
- Problem-solving abilities
- Team Leadership
Personal Information
Timeline
Sr. Ads Success Manager (Non Endemic Local & Pub)
Amazon Advertiser Success Team (AST)
01.2024 - Current
Sr. Ads Success Manager (US LCS Non Endemic & Pub)
Amazon Advertiser Success Team (AST)
01.2021 - 12.2023
Sr. Ads Success Manager (Onboarding)
Amazon Advertiser Success Team (AST)
03.2017 - 12.2020
Manager of Operations (Seller Support)
Amazon Seller Support Services
03.2016 - 02.2017
Operations Manager, EMC
HCL Technologies Ltd.
10.2014 - 02.2016
Operations Manager (US Sales & Technical Support)
Dell Intl. Services India Pvt. Ltd.
06.2009 - 09.2014
Bachelor of Arts -
Council of Technical Education
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