SUMI KUMARI
Golaghat
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
5
5
years of professional experience
Work History
Relationship Manager
ICICI Bank
01.2023 - Current
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Phone Banking Officer
ICICI Bank
01.2020 - 05.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Probationary Officer's Programme - Banking And Financial Support Services
ICICI MANIPAL ACADEMY
Bengaluru, India05.2023
BACHELOR OF COMMERCE - Marketing
GOLAGHAT COMMERCE COLLEGE
GOLAGHAT06.2018
HIGHER SECONDARY EDUCATION - COMMERCE
GOLAGHAT COMMERCE COLLEGE
GOLAGHAT05.2015
MATRICULATION -
SRI SATYA SAI VIDYA VIHAR
GOLAGHAT06.2013
Skills
- Customer Relations
- Training and mentoring
- Inter-department collaboration
- Problem Resolution
- Team Leadership
- Goal Setting
- Good Judgment
- Work Planning and Prioritization
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Process Improvement
- Professional and Courteous
LISTENING MUSIC
I like to explore smooth and relaxing music. It helps me to boast my morale, moods and to recharge myself to face the next challenge at work place head on.
Additional Information
I am a realistic and hardworking person who like to challenge herself at her work but at the same I do not like to give false commitments and assurances for things which I can not do or which is not possible to do at that time.
Timeline
Relationship Manager
ICICI Bank
01.2023 - Current
Phone Banking Officer
ICICI Bank
01.2020 - 05.2022
Probationary Officer's Programme - Banking And Financial Support Services
ICICI MANIPAL ACADEMY
BACHELOR OF COMMERCE - Marketing
GOLAGHAT COMMERCE COLLEGE
HIGHER SECONDARY EDUCATION - COMMERCE
GOLAGHAT COMMERCE COLLEGE
MATRICULATION -
SRI SATYA SAI VIDYA VIHAR
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